We founded Adelante in response to our own challenging experience in the customer service department in the family business.
Many tickets were accumulating, the follow-up was complex, and sometimes tickets fell between the cracks, were handled by different agents, and a lot of time was wasted on duplicate tickets. We weren’t providing a level of customer service we could be proud of, and yet we were still spending significant time and money on the problem.
So we took a step back and developed Becky – a virtual SuperAgent – to handle many of the common, simple, and duplicate tickets, freeing up our support agents to work on more complex issues.
Because we understood the problem first-hand, we were able to design a comprehensive solution that addressed the real challenges faced by businesses like ours.
It was a resounding success, and soon we were fielding questions from other business owners in our network who were interested in bringing Becky onboard themselves.