We founded Adelante in response to our own challenging experience in the customer service department in the family business.

Many tickets were accumulating, the follow-up was complex, and sometimes tickets fell between the cracks, were handled by different agents, and a lot of time was wasted on duplicate tickets. We weren’t providing a level of customer service we could be proud of, and yet we were still spending significant time and money on the problem.

So we took a step back and developed Becky – a virtual SuperAgent – to handle many of the common, simple, and duplicate tickets, freeing up our support agents to work on more complex issues.

Because we understood the problem first-hand, we were able to design a comprehensive solution that addressed the real challenges faced by businesses like ours.

It was a resounding success, and soon we were fielding questions from other business owners in our network who were interested in bringing Becky onboard themselves.

We invested in developing Becky to integrate with every major e-commerce solution and shipping service- and now she’s ready to work for you!