We help e-commerce businesses automatically solve 20% of their support requests and save between 2000$US-10K$US per month within a week.
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Step 2: Click On “Get a Price” To Fill Out A Questionnaire and Speak To Someone On Our Team
Case Study: HTZone
HTZone are receiving tens of thousands of tickets every month. Thousands of them were duplicate tickets.
Today, those tickets are automatically classified and solved (a saving of about 100 employee hours) and the implementation took seven days in total!
How does it work?
In the past, when a customer contacted your customer service, he entered your queue. Agents could track duplicate tickets manually and close them, or handle them as a regular tickets.
You can now use a simple automated tool to automatically detect and resolve duplicate tickets without wasting time, energy and suffering from human errors, while maintaining all the data included in the new ticket.
Who is this for?
If you are an ecommerce CEO or customer service manager who wants to grow their business, but struggling with growing number of employees, and feeling frustration from burning money.
If You want to grow your business while recruiting less support agents.
If You want to improve your customer satisfaction and Lifetime Value of each customer.
If You want to stop feeling like you or your team are overworked.
If You want to start doing meaningful work.
If You suspect there’s a better way to do support than what you’ve been doing until now.
Solve more tickets with less employees.
Decrease your ticket amount by 20% in one week.
Get more time and energy by not handling duplicate tickets.
Forget recruiting more employees every time sales increase.
Provide better service and feel successful.
If most clients write you specific reasons (change of an order, returning an item, delivery questions etc) it will work.
We only need a way to classify your tickets under different subjects- we’ll help you with this, if you don’t have it right now.
During the setup, we’ll work with you to make sure you only need to enter the classification or order number using Zendesk’s macros, and our solution will start looking for duplicate tickets.
Our solution works with all communication channels: Phone, chat, email, SMS, WhatsApp, Facebook and ticket forms. All you need is a simple Zendesk setup.
You can use our ROI calculator to calculate your savings .
We’re certified Zendesk implementation partners who’ve been around for 3 years now. We are listed on Zendesk’s website (click here) and are working with dozens of clients.
Yes. All paid subscriptions include access to phone, WhatsApp and email support
Most companies go live and start seeing results within 7 days.
No, you only pay for what you use.
If at any point during the first 30 days you’re unhappy with the service for any reason, let us know and we’ll try to fix it. If you’re still not happy, we’ll refund your payment in full.
The solution does not depend on language, and would work regardless of the language used by your agents or customers.
During the setup process we’ll work with you to make sure you only need to enter the order number\classification of the ticket. We’ll automatically look for duplicates and closing them.
No, the tickets are merged and all the information is saved on the oldest ticket so you always have context for what the customer contacted you for.