Case Studies
Overcoming mission-critical problems: How Adelante helped this logistics company align Zendesk with their workflows.
Airspace is a VC-backed, tech-enabled logistics company providing transportation for time-critical shipments, such as high-tech components or organ donations, that need to be delivered without
Transparency and efficiency: How Adelante helped this telehealth company translate its vision for Zendesk into a functioning solution.
InstaTelehealth is a mental health platform that addresses the ease & accessibility issues of mental health services to all persons in need throughout the US
Cost savings at Terminal X: How Adelante’s Zendesk automation saved this fashion company 20 agent salaries.
Founded almost five years ago Terminal X grew rapidly to become Israel’s largest clothing website—offering customers a wide range of items from over 100 fashion
Rapid Zendesk Setup: How Adelante beat a tight deadline to get Bilt Rewards up and running.
Fintech startup Bilt Rewards had started out using Gladly to manage customer service requests—but with growth happening faster than predicted, they urgently needed to move
Keeping it simple: How SmarTrike slashed resolution times by 90% with Zendesk.
Children’s toy manufacturer SmarTrike was using Salesforce to manage its customer and e-commerce support function—but a lack of cross-channel integration made life hard for their
Adelante: Working in partnership with Zendesk Israel
Meet Zendesk Enterprise Account Executive, Lior Shachar. When he began in his role in 2018, his initial focus was on growing Zendesk’s customer base among
Overcoming mission-critical problems: How Adelante helped this logistics company align Zendesk with their workflows.
Airspace is a VC-backed, tech-enabled logistics company providing transportation for time-critical shipments, such as high-tech components or organ donations, that need to be delivered without
Transparency and efficiency: How Adelante helped this telehealth company translate its vision for Zendesk into a functioning solution.
InstaTelehealth is a mental health platform that addresses the ease & accessibility issues of mental health services to all persons in need throughout the US
Cost savings at Terminal X: How Adelante’s Zendesk automation saved this fashion company 20 agent salaries.
Founded almost five years ago Terminal X grew rapidly to become Israel’s largest clothing website—offering customers a wide range of items from over 100 fashion
Rapid Zendesk Setup: How Adelante beat a tight deadline to get Bilt Rewards up and running.
Fintech startup Bilt Rewards had started out using Gladly to manage customer service requests—but with growth happening faster than predicted, they urgently needed to move
Keeping it simple: How SmarTrike slashed resolution times by 90% with Zendesk.
Children’s toy manufacturer SmarTrike was using Salesforce to manage its customer and e-commerce support function—but a lack of cross-channel integration made life hard for their
Adelante: Working in partnership with Zendesk Israel
Meet Zendesk Enterprise Account Executive, Lior Shachar. When he began in his role in 2018, his initial focus was on growing Zendesk’s customer base among
A revolution at Lupa: How Adelante helped this photo print business cut inbound customer tickets by 15%.
Only 14 years ago, long before any of us had a sophisticated camera in our phone, one company realized how important it was that the…
A two-thirds decrease in tickets: How Adelante helped this ecommerce firm to streamline its customer service function — saving time and money.
If you work in the high-tech industry in Israel, we can bet pretty confidently that you have heard of HitechZone at least once in your…
110% more customers, 45% fewer tickets: How we helped this fintech startup scale up and stay lean.
Finupp is an Israeli startup that helps citizens to reclaim overpaid taxes from the government, automating what was once a long and complex manual process.
No more missed messages: How we helped this ecommerce brand get on top of multi-channel support.
The Yarin Shahaf beauty school was founded in 1986, offering professional beauty courses. Today, they’ve expanded to run an ecommerce store for beauty products that
From 0 to 100: How fitness tech firm Arbox accelerated customer management with Adelante.
Arbox was founded in 2015 by two CrossFitters who identified an emerging need for designated gym-management software. As a startup, they used a variety of
Cutting first-response time by 90%: How Adelante helped Practi deal with multi-channel customer inquiries more efficiently.
Practi by JustEat is an all-in-one management system for takeaways and restaurants. They’d started out working with a Zendesk implementation firm to get things up
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