Case Studies
Keep It Simple: How SmarTrike slashes Resolution Times By 90% With Zendesk.
Children’s toy manufacturer SmarTrike was using Salesforce to manage its customer and e-commerce support function—but a lack of cross-channel integration made life hard for their
Adelante: Working in partnership with Zendesk Israel
Meet Zendesk Enterprise Account Executive, Lior Shachar. When he began in his role in 2018, his initial focus was on growing Zendesk’s customer base among
Are you having issues with Zendesk’s system? Here is how to make it work for you.
Practi is a company that started as a provider of smart cash registers for businesses, but over time it has expanded. It now offers an
“Accelerating from 0 to 100”: How the Israeli company Arbox made a dramatic change in their customer management
The company Arbox was founded in 2015 by two CrossFitters who identified the dramatic need for designated gym-management software. When Liad Avigal joined the company
“Today no request gets lost”: How to once and for all organize all your communication channels with clients
If your organization provides services on several platforms and you feel that you’re getting lost between all of the requests and can’t keep track –
A 110% rise in customers, a 45% drop in customer communications: This Israeli startup proves that you can achieve growth without overloading your customer service departments.
FINUPP is a startup company that helps Israelis in receiving tax returns from the state. For those unfamiliar with this world, these are complex and
Keep It Simple: How SmarTrike slashes Resolution Times By 90% With Zendesk.
Children’s toy manufacturer SmarTrike was using Salesforce to manage its customer and e-commerce support function—but a lack of cross-channel integration made life hard for their
Adelante: Working in partnership with Zendesk Israel
Meet Zendesk Enterprise Account Executive, Lior Shachar. When he began in his role in 2018, his initial focus was on growing Zendesk’s customer base among
Are you having issues with Zendesk’s system? Here is how to make it work for you.
Practi is a company that started as a provider of smart cash registers for businesses, but over time it has expanded. It now offers an
“Accelerating from 0 to 100”: How the Israeli company Arbox made a dramatic change in their customer management
The company Arbox was founded in 2015 by two CrossFitters who identified the dramatic need for designated gym-management software. When Liad Avigal joined the company
“Today no request gets lost”: How to once and for all organize all your communication channels with clients
If your organization provides services on several platforms and you feel that you’re getting lost between all of the requests and can’t keep track –
A 110% rise in customers, a 45% drop in customer communications: This Israeli startup proves that you can achieve growth without overloading your customer service departments.
FINUPP is a startup company that helps Israelis in receiving tax returns from the state. For those unfamiliar with this world, these are complex and
A revolution at Lupa: The simple process that reduced the number of tickets by 15%
Only 14 years ago, long before any of us had a sophisticated camera in our phone, one company realized how important it was that the…
The “outstanding” virtual employee that cut down tickets at HitechZone by two thirds
If you work in the high-tech industry in Israel, we can bet pretty confidently that you have heard of HitechZone at least once in your…
A 110% rise in customers, a 45% drop in customer communications: This Israeli startup proves that you can achieve growth without overloading your customer service departments.
FINUPP is a startup company that helps Israelis in receiving tax returns from the state. For those unfamiliar with this world, these are complex and
“Today no request gets lost”: How to once and for all organize all your communication channels with clients
If your organization provides services on several platforms and you feel that you’re getting lost between all of the requests and can’t keep track –
“Accelerating from 0 to 100”: How the Israeli company Arbox made a dramatic change in their customer management
The company Arbox was founded in 2015 by two CrossFitters who identified the dramatic need for designated gym-management software. When Liad Avigal joined the company
Are you having issues with Zendesk’s system? Here is how to make it work for you.
Practi is a company that started as a provider of smart cash registers for businesses, but over time it has expanded. It now offers an
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