Case Studies
Cost savings at Terminal X: How Adelante’s Zendesk automation saved this fashion company 20 agent salaries.
Founded almost five years ago Terminal X grew rapidly to become Israel’s largest clothing website—offering customers a wide range of items from over 100 fashion
Rapid Zendesk Setup: How Adelante beat a tight deadline to get Bilt Rewards up and running.
Fintech startup Bilt Rewards had started out using Gladly to manage customer service requests—but with growth happening faster than predicted, they urgently needed to move
Keep It Simple: How SmarTrike slashes Resolution Times By 90% With Zendesk.
Children’s toy manufacturer SmarTrike was using Salesforce to manage its customer and e-commerce support function—but a lack of cross-channel integration made life hard for their
Adelante: Working in partnership with Zendesk Israel
Meet Zendesk Enterprise Account Executive, Lior Shachar. When he began in his role in 2018, his initial focus was on growing Zendesk’s customer base among
Cutting first-response time by 90%: How Adelante helped Practi deal with multi-channel customer inquiries more efficiently.
Practi by JustEat is an all-in-one management system for takeaways and restaurants. They’d started out working with a Zendesk implementation firm to get things up
“Accelerating from 0 to 100”: How the Israeli company Arbox made a dramatic change in their customer management
The company Arbox was founded in 2015 by two CrossFitters who identified the dramatic need for designated gym-management software. When Liad Avigal joined the company
Cost savings at Terminal X: How Adelante’s Zendesk automation saved this fashion company 20 agent salaries.
Founded almost five years ago Terminal X grew rapidly to become Israel’s largest clothing website—offering customers a wide range of items from over 100 fashion
Rapid Zendesk Setup: How Adelante beat a tight deadline to get Bilt Rewards up and running.
Fintech startup Bilt Rewards had started out using Gladly to manage customer service requests—but with growth happening faster than predicted, they urgently needed to move
Keep It Simple: How SmarTrike slashes Resolution Times By 90% With Zendesk.
Children’s toy manufacturer SmarTrike was using Salesforce to manage its customer and e-commerce support function—but a lack of cross-channel integration made life hard for their
Adelante: Working in partnership with Zendesk Israel
Meet Zendesk Enterprise Account Executive, Lior Shachar. When he began in his role in 2018, his initial focus was on growing Zendesk’s customer base among
Cutting first-response time by 90%: How Adelante helped Practi deal with multi-channel customer inquiries more efficiently.
Practi by JustEat is an all-in-one management system for takeaways and restaurants. They’d started out working with a Zendesk implementation firm to get things up
“Accelerating from 0 to 100”: How the Israeli company Arbox made a dramatic change in their customer management
The company Arbox was founded in 2015 by two CrossFitters who identified the dramatic need for designated gym-management software. When Liad Avigal joined the company
A revolution at Lupa: The simple process that reduced the number of tickets by 15%
Only 14 years ago, long before any of us had a sophisticated camera in our phone, one company realized how important it was that the…
The “outstanding” virtual employee that cut down tickets at HitechZone by two thirds
If you work in the high-tech industry in Israel, we can bet pretty confidently that you have heard of HitechZone at least once in your…
A 110% rise in customers, a 45% drop in customer communications: This Israeli startup proves that you can achieve growth without overloading your customer service departments.
FINUPP is a startup company that helps Israelis in receiving tax returns from the state. For those unfamiliar with this world, these are complex and
No more missed messages: How we helped this ecommerce brand get on top of multi-channel support.
The Yarin Shahaf beauty school was founded in 1986, offering professional beauty courses. Today, they’ve expanded to run an ecommerce store for beauty products that
“Accelerating from 0 to 100”: How the Israeli company Arbox made a dramatic change in their customer management
The company Arbox was founded in 2015 by two CrossFitters who identified the dramatic need for designated gym-management software. When Liad Avigal joined the company
Cutting first-response time by 90%: How Adelante helped Practi deal with multi-channel customer inquiries more efficiently.
Practi by JustEat is an all-in-one management system for takeaways and restaurants. They’d started out working with a Zendesk implementation firm to get things up
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