Your Guide to Choosing a Zendesk Implementation Partner — and 5 Red Flags to Watch Out For.
Zendesk is a powerful customer service platform, and one of the most widely used. But getting started with Zendesk isn’t always straightforward, and for many businesses — whether they’re long established or just starting out — bringing a Zendesk implementation partner on board to assist with installing, configuring and customising the platform is a must. […]
How To Sync Klaviyo And Zendesk To Show The Full Customer Journey Alongside Your Tickets.
Klaviyo is a customer platform focused on building customer profiles by tracking a customer’s transactions, website events, text messages, emails, and more in order to understand audiences better and engage them in a more personalized manner. It gives us all the tools we needed to reach out to our customers in a personalized way – […]
6 signs that your business is ready for customer service automation
Customer service automation is a buzzword right now, and there are plenty of companies in the industry who will tell you that it works for anyone, no matter what their size, sector or sales. We’re here to tell you… that’s not quite true! Sure, automation can deliver significant savings in time and money for a […]
8 reasons to move your inbound calls over to messaging
At a Salesforce conference in 2019, AirAsia’s chief customer happiness officer Adam Geneave announced that the airline would be closing all their inbound call centers, and instead using an AI-powered chatbot to handle customer inquiries. Geneave put it quite simply, “Nobody wants to sit on hold to a voice call center anymore. Life is about […]
