The Only Zendesk Setup Guide You’ll Need — Updated For 2022

Zendesk Setup Guide

Quite a bold claim, you might be thinking! Well, we honestly believe our Zendesk Setup guide is the go-to comprehensive resource that tells you everything you need to do to get a fully functional Zendesk installation up and running with the minimum of hassle.  Why? Because we’re a Zendesk Premier Implementation Partner, and it’s based […]

4 Of The Best Zendesk Features You Didn’t Know Existed

best Zendesk features

Did you know that many of the best Zendesk features are not widely known by customers? From ticket activity streams to third-party integrations, there are a lot of hidden gems in the Zendesk service. If you’re like most users and only use Zendesk for its Help Desk feature, then you’ll be happy to learn about […]

How to Keep Your Customers Satisfied: The 4 Best Tips for Zendesk Integration

Zendesk Integration

Keeping your customers happy with Zendesk integration is easier than you might think. But in order to go the extra mile, you need to integrate your customer support software with other solutions so that key data and information are accessible to your front-line support team at all times. Here are a few tips on how […]

3 Ways To Save Time With Zendesk Automation

Save time with Zendesk Automation

Did you know that Zendesk users are creating nearly half a million automated responses each day to save time with Zendesk automation? That’s right — tickets are now talking to each other. Zendesk has introduced a new world of possibilities with its amazing suite of automation tools. In this blog post, you will learn how […]

Zendesk For Support: A Comprehensive Guide to Making Your Teams More Effective

Zendesk For Support

Many companies today are placing increased emphasis on the customer experience. They’re streamlining sales processes, reducing friction wherever possible, and putting more emphasis on marketing and branding to attract more customers. This all sounds great on paper, but how do these organizations actually put these principles into practice? By creating a support team that is […]

How to Maximize Your Customer Service Using Zendesk

Customer Service Using Zendesk

Customer service is one of the most important parts of any business. The way you treat your customers determines whether they come back again or not. With the rise of digital businesses, it has become even more important for companies to have excellent customer service. A good customer experience is essential for retaining customers and […]

6 Useful Zendesk Features To Make Your Life Easier

useful Zendesk features

Have you ever had a customer service agent that was super helpful and knowledgeable? Did they make your life easier, or did you go home feeling frazzled instead of feeling like your problem was solved? It’s not enough for a support desk software to have great features. You need to know about all the many […]

How to Use Zendesk Automation to Manage Your Business Efficiently

Zendesk automation

Zendesk is a comprehensive customer support platform that offers businesses a wide range of features. Apart from assisting customers, Zendesk helps companies manage their tickets and inquiries more efficiently. To accomplish this, many businesses use Zendesk automation tools to make processes simpler and faster. With the help of automation, you can respond to your customers […]

How to Integrate Zendesk into Your Tech Company’s Operations

Integrate Zendesk with Your Tech Company

Today’s tech companies must lead with the customer experience and not just products. While it might be tempting to set up a ticketing system as a single point of contact for customers, that is only the first step. The second and third steps involve integrating support into your products and operations so it runs seamlessly […]

4 Reasons To Use Zendesk for E-Commerce Businesses

Using Zendesk for e-commerce

If you’re running an e-commerce business, chances are you’ve got a lot on your plate. Between managing inventory and sourcing new suppliers, keeping tabs on stock, and launching marketing initiatives, there are countless demands on your time and attention as a business owner.  There are a number of problems that an e-commerce business may encounter […]