# Adelante CX

> Adelante builds and runs done-for-you AI customer-support agents for ecommerce. The agents resolve WISMO, returns, coupons, and product questions, take approved commerce actions, and escalate to humans with full context.

Every page is available as clean Markdown by appending `.md` to its URL (or sending `Accept: text/markdown`).

## SupportAgentBench — LLM customer support benchmark
An independent benchmark ranking 24 LLMs as ecommerce support agents over 162 grounded, multi-turn conversations. Scored on resolution, escalation calibration, adversarial safety, policy adherence, customer experience, and cost per 1,000 conversations.

- [Leaderboard](/eval.md): Ranking of all 24 models by SupportAgentBench Score, with cost.
- [Methodology](/eval/methodology.md): What it measures, the 0–100 score, what counts as a catastrophic failure, and how judge bias is handled.
- Per-model reports: `/eval/models/{model}.md` — e.g. [gpt-5.5](/eval/models/gpt-5-5.md), [gpt-5.4-mini](/eval/models/gpt-5-4-mini.md), [grok-4.3](/eval/models/grok-4-3.md), [gemma-4-31b](/eval/models/gemma-4-31b.md).

## Product
- [Agent platform](/agent-platform.md): How the support agent is built, tested, and run.
- [Product overview](/product/overview.md)
- [Integrations](/integrations.md): Zendesk, Shopify, Gorgias, and more.
- [Security](/security.md): SOC 2, GDPR, data handling.
- Industries: done-for-you support for specific stacks — [Shopify](/industries/shopify-support.md), [WooCommerce](/industries/woocommerce-support.md), [Magento](/industries/magento-support.md).
- [Pricing](/pricing.md): the managed, custom-scoped pricing model (no public price list).

## Company
- [About](/about-us.md)
- [For agencies](/for-agencies.md): White-label / agency motion.
- [Comparisons](/alternative-to.md): Adelante vs the alternatives. Each comparison is also available as Markdown at `/alternative-to/{competitor}.md` — e.g. [zendesk-ai](/alternative-to/zendesk-ai.md), [intercom-ai](/alternative-to/intercom-ai.md), [gorgias-ai](/alternative-to/gorgias-ai.md), [chatbase](/alternative-to/chatbase.md), [hellorep](/alternative-to/hellorep.md), [freshdesk-ai](/alternative-to/freshdesk-ai.md).