---
title: "AI Support Agent QA — Improving Every Day"
description: "Launch is the starting line. Adelante reviews conversations, learns from handovers and corrections, and ships tuning continuously, all done for you."
canonical_url: https://www.getadelante.com/product/improve
type: product
---

# Better every day. Operated by us.

Adelante runs the QA loop on your AI support agent after launch. We review conversations, learn from handovers and corrections, and ship tuning continuously, so ecommerce support teams do not have to babysit a bot.

AI you have to babysit becomes shelf-ware by month two. Adelante runs a QA loop on your agent. We review conversations, learn from handovers and corrections, and ship tuning continuously without being asked.

[Get your agent](https://www.getadelante.com/demo)

Product pages: [Overview](https://www.getadelante.com/product/overview) · [Launch](https://www.getadelante.com/product/launch) · [Control](https://www.getadelante.com/product/control) · [Improve](https://www.getadelante.com/product/improve)

---

## When the agent misses, that's our queue

Every handover, correction, and reopened ticket is a signal. We read them, find the missing policy coverage or the wrong boundary, fix it, and ship the improvement. The agent gets better because someone is responsible for making it better.

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## What the loop runs on

- **Conversation review:** We review real conversations and CSAT to spot gaps, awkward phrasing, and missed opportunities
- **Handover analysis:** Every escalation shows what context was missing and which rule was too tight or too loose
- **Continuous tuning:** Policy updates, catalog changes, and new workflows ship into the agent as your store evolves
- **Accountable reporting:** Resolution rate, CSAT, and response time stay visible, measured on completed work, not deflection

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## Proof over promises

Outlier Group resolved 80%+ of tickets with AI and lifted Trustpilot from 3.5 to 4.2, with Adelante running the loop.

[Get your agent](https://www.getadelante.com/demo) · [Read the Outlier story](https://www.getadelante.com/case-study/outlier-group)

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## Frequently asked questions

### Who maintains an AI support agent after it goes live?

Adelante does. We review conversations, monitor handovers, find missing policy coverage, and ship improvements as your store, catalog, and support patterns change. Your team gives direction; Adelante does the operating work.

### How does an AI support agent get better over time?

It learns from correction signals. Every handover, edit, rejection, and reopened ticket shows where context was missing or a rule was too tight or too loose. Adelante reads those signals, fixes the policy or boundary, and ships the change.

### What metrics should I track for an AI customer support agent?

Track completed work, not deflection, through resolution rate, handovers, reopened tickets, CSAT, and response time. A ticket the bot answered but a human had to finish is not a resolution.

### What happens when we change our return policy or launch new products?

Tell us, and the change ships into the agent. Policy updates, catalog changes, and new workflows are part of the continuous tuning Adelante runs for you.