---
title: "Managed AI Support Agent for Ecommerce"
description: "One AI agent that resolves tickets end-to-end. It reads order, shipping, and policy context, takes approved actions, and logs every result to your helpdesk."
canonical_url: https://www.getadelante.com/product/overview
type: product
---

# One agent. The whole ticket.

Adelante is a managed AI support agent for Shopify and DTC ecommerce brands that resolves tickets end to end. It reads order, shipping, and policy context, takes approved actions, and logs the result to your helpdesk.

[Get your agent](https://www.getadelante.com/demo)

Product pages: [Overview](https://www.getadelante.com/product/overview) · [Launch](https://www.getadelante.com/product/launch) · [Control](https://www.getadelante.com/product/control) · [Improve](https://www.getadelante.com/product/improve)

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## One agent, four jobs

Every conversation follows the same motif. The agent reads the request, checks real context, takes the approved action, and logs the result.

### Resolve
Order status, address changes, returns, exchanges, delivery issues, and damaged items, completed end-to-end in any language your customers use.

### Sell
Once the problem is solved, the agent recommends products by preference, stock, and cart context, then attributes the order in your store.

### Hand off
Transfers only when it should, with the customer context, checked details, and suggested next step already attached.

### Improve
We review conversations and handovers, find policy gaps, and ship tuning continuously, all done for you.

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## It works where your work already happens

Your helpdesk, store, shipping, payments, and policy sources connect around one managed agent. That context is what turns a customer request into a completed support flow instead of a canned answer.

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## Verified results

- **< 10s** first response time, without a queue
- **95%** CSAT protected by clear answers and completed fixes
- **24/7** coverage across email, chat, and social messaging

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## Next step

Map your support flows on a call. In 10 days your agent is live, and Adelante builds, tests, and operates it.

[Get your agent](https://www.getadelante.com/demo) · [How the launch works](https://www.getadelante.com/product/launch)

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## Frequently asked questions

### What's the difference between an AI support agent and a chatbot?

A chatbot answers from help-center content. Adelante's agent reads live order, shipping, and policy data and completes the work (changing the address, starting the return, sending the replacement) within actions you approve. Answers aren't outcomes; the ticket is done when the work is done.

### What kinds of support tickets can an AI agent resolve on its own?

Repetitive, policy-bound work, such as order status, address changes before fulfillment, returns, exchanges, damaged-item replacements, delivery issues, and product or sizing questions. Tickets that need judgment (refund exceptions, VIPs, fraud signals) go to your team with context attached.

### Which helpdesks and ecommerce platforms does Adelante work with?

Zendesk, Gorgias, and Freshdesk on the helpdesk side; Shopify, WooCommerce, and Magento on the store side; plus email, chat, WhatsApp, Instagram, and Facebook messaging. The agent works inside the stack you already run.

### Do we need a technical team to run an AI support agent?

No. We set up your AI support, then we run it. Adelante handles connecting systems, training, testing, launch, and ongoing QA. Your team approves policies and reviews escalations.

### Can the AI agent recommend products, not just handle support?

Yes. Once the customer's problem is solved, the agent can recommend products by preference, stock, and cart context, and attribute the resulting order in your store.