Thank-you plugin

Stop wasting hours of time per month resolving Zendesk tickets because of “Thank You” messages.

We work with top brands across all verticals to maximize results and increase service levels.

Once you’ve solved a ticket in Zendesk, often the customer will send a final response like “thanks very much”, “thank you for the help” or “great job!”

It’s great your customer is happy, but this means one of your agents has to manually load the ticket, check the response, see no further requirement, and close it.

That only takes 30 or 40 seconds for each ticket – but when you’re working with substantial volumes there’s a significant cost to you.

What if you could resolve these tickets automatically?

Our innovative Zendesk plugin works in the background and:

Reads the message to identify key phrases that indicate a “thank you” response (we’ve tested 800+ variants)
Confirms there’s no additional request included
Switches the ticket back to “solved” and resolves it
Sends a custom “thank you” message to the satisfied customer

All this happens within seconds, so there’s no backlog of “thank you” messages clogging up your queue.

From the customer’s point of view – nothing has changed.
From your agent’s point of view – fewer frustrating, repetitive tasks to clear.
And from a business point of view – a better service, with lower cost.

Who is this plugin designed for?

Our “thank you” plugin is an ideal solution for any business using Zendesk who deals with upwards of 1,000 customer tickets per month, and the more tickets you have, the more time and money we can save you.

It’s completely scalable, so even the busiest service desks will be able to handle those unnecessary tickets without lifting a finger.

What Our Clients Say

“Adelante knows Zendesk inside-out and can take a customer’s vision and provide an effective and smart solution. They brought in other solutions that we were unfamiliar with and can be integrated into the system to do the things it doesn’t let us do out of the box.”

From the first meeting, it was clear to us that we were dealing with a very different company from those we’d already tried in the past! Adelante came up with so many ideas at the meeting that we didn’t even know were possible.

“From the moment we decided to switch to Zendesk, Adelante did an in-depth analysis to understand our needs and execute a quick implementation of the organizational system. I recall shutting down the old system in one day."

“Adelante’s Zendesk system allows high functionality that is usually offered by costly tools – at a fair price and with a very high level of customization to our needs. If we did it in-house, it would have consumed a lot more time and money, with inferior results”

Adelante’s individual approach, knowledge, and experience greatly improved our processes. We would have wasted a lot of time and money by not going this route and trying to figure it all out ourselves. The changes freed up one FTE on our team - fantastic!