Zendesk Reignite

Scaling up your ecommerce business? Ensure you’re getting the maximum value from your Zendesk subscription.
Discover More. It's Free.

We work with top brands across all verticals to maximize results and increase service levels.

We deliver the plugins, reports, integrations, and add-ons which will level up your Zendesk platform as your business grows.

It’s the only way to ensure you get the best return on your investment—while working with a Zendesk Certified Partner.
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What Our Client Say

Adelante knows Zendesk inside-out and can take a customer’s vision and provide an effective and smart solution. They brought in other solutions that we were unfamiliar with and can be integrated into the system to do the things it doesn’t let us do out of the box.”

HTZone
Uri Ironi, VP (B2B Project)

“From the first meeting, it was clear to us that we were dealing with a very different company from those we’d already tried in the past, Tamir came up with so many ideas at the meeting that we didn’t even know were possible. It gave us real hope that we could make the system work for us. From that moment on, we used it more and more, and we finally knew that we had someone to talk to to make it work for our needs.”

Practi (By JustEat)
Yeal Campano. Director (Support)

“From the moment we decided to switch to Zendesk, Tamir did an in-depth analysis to understand our needs and execute a quick implementation of the organizational system. I recall shutting down the old system in one day. I believe that the speed of execution helped them adapt quicker.”

Yarin-Shahaf
Matan Ben Simhon, General Manager

“If I were to do it on my own, it would have probably consumed a lot more time and money, with inferior results. I feel that companies should focus on their core activities rather than investing time and energy on executing things they don’t specialize in.”

Finupp
Asaf Cohan, CEO

“Adelante’s individual approach, knowledge, and experience greatly improved our processes. We would have wasted a lot of time and money by not going this route and trying to figure it all out ourselves,” Liad concludes.

Airbox
Laid Avigal, Customer Support Manager

Would this work for your business?

If you’re running a growing customer service desk—yes. If you’re in the process of scaling up—yes. If you find yourself at the point where you need to level up your processes and workflows to meet increasing customer demand, but you don’t want to throw money at the problem—this is definitely what you need.
  • You can do more with Zendesk, without having to spend months on training.
  • You can add the extra functionality your growing team needs quickly and easily.
  • You can streamline your workflows and automate customer communications.
  • You can achieve all the above within a limited customer service budget.

We know this is possible because we tested the principle with our own business.

We spent significant time and effort learning everything there is to know about ZenDesk—identifying the killer features not everyone knows about and building our own plugins or add-ons when we couldn’t get the platform to do what we needed.
And we stress-tested everything we learned while running our own company, condensing our knowledge of the platform to concentrate on the features that have the most impact on growing businesses—the ones that make a tangible difference to the bottom line.
We got so good at it that we became an official Zendesk partner, and started helping other businesses achieve the same results.
Now we’re a one-stop shop for e-commerce businesses who need to level up their customer service through Zendesk to help them scale.
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Zendesk Reignite focuses on 5 key areas:

  • Implementing new Zendesk features to address new business needs.
  • Rightsizing your Zendesk spend to make more of your budget.
  • Adding custom reports, plugins, and integrations to extend functionality.
  • Connecting WhatsApp, and using a chatbot for faster communication.
  • Automating your workflows to reduce administrative overheads.
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If you’re currently running a staffed service desk or customer portal, and if you’re frustrated by duplicate requests, misdirected inquiries, and constant pressure, then you’ve come to the right place.
We’re already helping companies just like yours think differently about customer service – and resolve their inquiries faster and more efficiently with Zendesk.

Setting up Zendesk involves four main stages:
Configuring the system to your exact requirements.
Integrating Zendesk with your CRM and external systems.

Onboarding and training your customer service agents.

Getting support during the first month after launch, so you can iterate quickly.

There are a few ways you can achieve this:

Get Started Today

Case Studies

As we said —businesses like yours, in a similar position, are already benefitting significantly from our solution. Let’s dig into the detail:

Adelante know Zendesk inside-out and can take a customer’s vision and provide an effective and smart solution. They brought in other solutions that we were unfamiliar with and can be integrated into the system to do the things it doesn’t let us do out of the box.”

HTZone

“From the first meeting, it was clear to us that we were dealing with a very different company from those we’d already tried in the past, Tamir came up with so many ideas at the meeting that we didn’t even know were possible. It gave us real hope that we could make the system work for us. From that moment on, we used it more and more, and we finally knew that we had someone to talk to to make it work for our needs.”

Practi

“From the moment we decided to switch to Zendesk, Tamir did an in-depth analysis to understand our needs and execute a quick implementation of the organizational system. I recall shutting down the old system in one day. I believe that the speed of execution helped them adapt quicker.”

Yarin Shahaf

“If I were to do it on my own, it would have probably consumed a lot more time and money, with inferior results. I feel that companies should focus on their core activities rather than investing time and energy on executing things they don’t specialize in.”

Finupp

“Adelante’s Personalized approach, knowledge, and experience greatly improved our processes. We would have wasted a lot of time and money by not going this route and trying to figure it all out ourselves,” Liad concludes.

Arbox

“In Adelante, they found a Zendesk implementation partner who could commit to the tight timescale required, stick to the game plan, and crucially, who they could trust to deliver exactly what was promised without delays.”

BILT

“Working with Adelante to set up a custom Zendesk installation, they were able to cut ticket resolution times by almost 90%—and massively simplify agent workflows into the bargain.”

SMARTRIKE
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Why work with Adelante?

  • You’ll identify new ways to get Zendesk working for you, which address your changing needs as you grow.
  • You’ll extend the functionality of the platform with seamless integrations and innovative plugins.
  • You’ll be able to automate repetitive and simple tasks and do more with fewer staff.
  • You’ll speed up communications, using the channels your customers prefer—like WhatsApp or webchat.

And you’ll be free to scale your business as rapidly as you like—without ballooning costs, excessive recruitment, or a drop in service levels.

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Proven Process. Fast Results

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Reignite Basic
$7700
$5700
One time payment for companies using the Zendesk Team or Growth plans.
See Features
  • Zendesk Health Check
  • Channels connections.
  • Basic Automations and Workflows.
  • Recommend new Zendesk features
  • Single report creation
  • CRM integration.
  • Plugins to improve your Zendesk usage.
  • Ticket Classification.
  • Custom integrations.
  • Macro training.
  • Agents training.
  • Support


Reignite Plus
$11000
$8900
One time payment for companies using the Zendesk Pro or Enterprise plans.
See Features
  • Zendesk Health Check
  • Channels connections.
  • Basic Automations and Workflows.
  • Recommend new Zendesk features
  • Multiple reports creation
  • CRM integration.
  • Answer Bot setup.
  • Chatbot set up through Zendesk Flow Builder.
  • Plugins to improve your Zendesk usage.
  • Ticket Classification.
  • Multiple custom integrations.
  • Help Center setup and customization.
  • Multi-brand setup.
  • Macro training.
  • Agents training.
  • Support


Enterprise Reignite
Contact Us
For enterprise customers looking for a complete Zendesk Setup solution
See Features
  • Zendesk Health Check
  • Channels connections.
  • Basic Automations and Workflows.
  • Recommend new Zendesk features
  • Multiple reports creation
  • CRM integration.
  • Answer Bot setup.
  • Chatbot set up through Zendesk Flow Builder.
  • Plugins to improve your Zendesk usage.
  • Ticket Classification.
  • Multiple custom integrations.
  • Help Center setup and customization.
  • Multi-brand setup.
  • Transfer Your Help Center from Another Platform.
  • Custom Chatbots.
  • Agents Onboarding.
  • Support


Meet Our Team

Tamir Bashkin

CEO

Yael Zamler

Customer Success

Liat Arad

HR

Noga Hershkovich

Office Manager

Ines Hosman

Automation Developer

Matthew Coffery

Marketing

Liana Buenaventura

Marketing

Tomas Vait

Zendesk Admin
FAQ
You don't have case studies in my industry\with my platform. How do I know it will work?
The implementation methods within the framework are industry-agnostic. The reason is that the methods were derived using foundational jobs for any platform implementation. Waiting for a case study in your specific vertical is like waiting to develop a feature only once you've seen a competitor deploy it. The asymmetric returns come from being the only one in the meadow. If you are the first to use such a method, you’ll have a window of opportunity before your competitors catch on and imitate.
How do I know you guys are legit?
We've been in business for five years and have many happy customers. Check out our user testimonials and list of clients. We're glad to provide references. We're also certified by Zendesk as a Premier Implementation partner, and you can see our listing here: https://bit.ly/3T1LUhq
How much time will my team need to invest during the setup process?
Our setup packages take the heavy lifting from your side and save your team dozens of hours. We will need to have three Zoom calls with you spread throughout the week. Other than that, we will be doing all the work — getting your Zendesk up and running in no time. This is a fraction of the time you'd have spent working with a freelancer or going through the setup documentation from the platform by yourself.
How much time will my team need to invest during the onboarding and training process?
Usually, watching our training materials takes 1-2 hours. Our training materials are concise and tailored to the exact setup configuration we've created for you. After that, your team can start using Zendesk right away, learn the platform on the go and provide feedback. This is a fraction of the time you'll have to spend if you train your team any other way, like through the Platform training.
What happens if I'm not happy with the results? Can I get a refund?
In the unlikely case you're not happy with our results, let us know, and we'll do our best to fix it. If you're still not satisfied, you can claim a full refund within the first 30 days after we've finished the implementation for you. We take pride in our customer's satisfaction.
Will my platform be customized, or is this an off-the-shelf implementation?
Yes! We will customize your platform to your needs. Over the years, we've established the best practices and processes that each business using Zendesk needs to have. We will add automation and customization to ensure Zendesk works perfectly for your unique needs.
Can you help with data migration from our previous platform\help desk?
Yes! Basic data migration is included in all packages, and for more than 500 records, we'll provide you with an offer to migrate into your new platform properly.
How do I justify the cost to my boss?
You can calculate your hourly rate and assuming it’s going to take you about 50 hours to learn Zendesk and get everything set up, you can quickly calculate the ROI.
Will this work for me if I need to use the platform in a different language?
Yes! We run the implementation process in English, but you can adjust the platform to work perfectly for any language. The only things tha would remain in English are Admin-related items — everything exposed to your agents will translate into your local language.
I already implemented Zendesk, but it's not working correctly. Can I still work with you?
Yes! We see many customers that have either tried implementing Zendesk by themselves or have used another vendor and couldn't get it to work. We can help you to get started with Zendesk — properly. It's important to note that we will most likely need to modify most of the work that you or your contractor previously did, and we'll consult you to understand which parts you want to keep and which features you want to discard.
What is your process, and how does it work?
Our implementation process is fast and tailored to your goals. Check out this slide: https://bit.ly/3CfqNSE to review the complete breakdown of the process and our game plan.
Is support included?
Yes — your purchase comes with one month of free support over Zoom and email. We provide support regarding the setup and the videos, and are happy to help you with other Zendesk related questions or projects with paid support.
Is my data secured?
You only need to provide us with your Zendesk access details during the setup process. After that, you can change your login information.
Are there any long-term contracts?
No, you only pay a one-time investment.

100% Satisfaction Guaranteed

If you’re not completely satisfied with the results you get when you implement, you can claim a full refund in the first month!
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