Overcoming mission-critical problems: How Adelante helped this logistics company align Zendesk with their workflows.
Airspace is a VC-backed, tech-enabled logistics company providing transportation for time-critical shipments, such as high-tech components or organ donations, that need to be delivered without delay — not the next day or the day after. They operate in the US and Europe and are currently expanding into Asia. We interviewed Michael Brady, VP of Strategy […]
Transparency and efficiency: How Adelante helped this telehealth company translate its vision for Zendesk into a functioning solution.
InstaTelehealth is a mental health platform that addresses the ease & accessibility issues of mental health services to all persons in need throughout the US and globally. Their aim is to help individuals in need of mental health assistance, improve the lack of access to mental health care and reduce long wait times for appointments […]
Cost savings at Terminal X: How Adelante’s Zendesk automation saved this fashion company 20 agent salaries.
Founded almost five years ago Terminal X grew rapidly to become Israel’s largest clothing website—offering customers a wide range of items from over 100 fashion brands, all with next-day delivery. But rapid growth in home shopping due to COVID restrictions meant the customer service team was feeling the strain. To maintain their exceptional standards, they […]
Fintech startup Bilt Rewards had started out using Gladly to manage customer service requests—but with growth happening faster than predicted, they urgently needed to move to a more robust platform. In Adelante, they found a Zendesk implementation partner who could commit to the tight timescale required, stick to the game plan, and crucially, who they […]
Children’s toy manufacturer SmarTrike was using Salesforce to manage its customer and e-commerce support function—but a lack of cross-channel integration made life hard for their agents. Working with Adelante to set up a custom Zendesk installation, they were able to cut ticket resolution times by almost 90%—and massively simplify agent workflows into the bargain. We […]
Meet Zendesk Enterprise Account Executive, Lior Shachar. When he began in his role in 2018, his initial focus was on growing Zendesk’s customer base among small-medium businesses (SMB). It was an obvious choice in a country like Israel, which is well known for its proliferation of successful startups in recent years, particularly in the tech […]
Cutting first-response time by 90%: How Adelante helped Practi deal with multi-channel customer inquiries more efficiently.
Practi by JustEat is an all-in-one management system for takeaways and restaurants. They’d started out working with a Zendesk implementation firm to get things up and running, but found it difficult to get the adaptations they wanted in place. They came to Adelante in search of a partner who could get Zendesk working in a […]
Arbox was founded in 2015 by two CrossFitters who identified an emerging need for designated gym-management software. As a startup, they used a variety of tools to manage customer interactions, including email, spreadsheets and Live Person to manage their WhatsApp channel. But as the business grew, these tools proved insufficient — the lack of a […]
The Yarin Shahaf beauty school was founded in 1986, offering professional beauty courses. Today, they’ve expanded to run an ecommerce store for beauty products that delivers directly to consumers. They use a wide range of channels to handle customer inquiries, including WhatsApp, Facebook, Instagram, email,and phone. YouTube is especially active, with many customers contacting them […]
Finupp is an Israeli startup that helps citizens to reclaim overpaid taxes from the government, automating what was once a long and complex manual process. The company started out using Gmail to manage inbound inquiries from their growing user base, but as this system quickly became overwhelmed, they sought out a more purpose-designed solution. Having […]