Keep It Simple: How SmarTrike slashes Resolution Times By 90% With Zendesk.
Children’s toy manufacturer SmarTrike was using Salesforce to manage its customer and e-commerce support function—but a lack of cross-channel integration made life hard for their agents. Working with Adelante to set up a custom Zendesk installation, they were able to cut ticket resolution times by almost 90%—and massively simplify agent workflows into the bargain. We […]
Adelante: Working in partnership with Zendesk Israel
Meet Zendesk Enterprise Account Executive, Lior Shachar. When he began in his role in 2018, his initial focus was on growing Zendesk’s customer base among small-medium businesses (SMB). It was an obvious choice in a country like Israel, which is well known for its proliferation of successful startups in recent years, particularly in the tech […]
Are you having issues with Zendesk’s system? Here is how to make it work for you.
Practi is a company that started as a provider of smart cash registers for businesses, but over time it has expanded. It now offers an extensive range of tools to help manage various types of companies. What sets this company apart is how familiar they are with the most innovative, advanced, and effective tools for […]
“Accelerating from 0 to 100”: How the Israeli company Arbox made a dramatic change in their customer management
The company Arbox was founded in 2015 by two CrossFitters who identified the dramatic need for designated gym-management software. When Liad Avigal joined the company about three years ago as a customer manager, he saw a substantial challenge in customer service management. “In the beginning, we provided service via email and managed customer data using […]
“Today no request gets lost”: How to once and for all organize all your communication channels with clients
If your organization provides services on several platforms and you feel that you’re getting lost between all of the requests and can’t keep track – you should read this story. Matan Ben Simhon is the GM of the “Yarin Shahaf” beauty school. The school was founded in 1986 and offers professional beauty courses alongside operating […]
A 110% rise in customers, a 45% drop in customer communications: This Israeli startup proves that you can achieve growth without overloading your customer service departments.
FINUPP is a startup company that helps Israelis in receiving tax returns from the state. For those unfamiliar with this world, these are complex and long processes that require constant and ongoing communication with clients at all steps. “We receive hundreds of requests each day and need to address every one of them quickly and […]
The “outstanding” virtual employee that cut down tickets at HitechZone by two thirds
If you work in the high-tech industry in Israel, we can bet pretty confidently that you have heard of HitechZone at least once in your…
A revolution at Lupa: The simple process that reduced the number of tickets by 15%
Only 14 years ago, long before any of us had a sophisticated camera in our phone, one company realized how important it was that the…
