Case Studies

Airspace: Using Zendesk to slice operational response times by 90%

Cutting first-response time by 90%: How Adelante helped Practi deal with multi-channel customer inquiries more efficiently.

A revolution at Lupa: How Adelante helped this photo print business cut inbound customer tickets by 15%.

Overcoming mission-critical problems: How Adelante helped this logistics company align Zendesk with their workflows.

A two-thirds decrease in tickets: How Adelante helped this ecommerce firm to streamline its customer service function - saving time and money.

Cost savings at Terminal X: How Adelante’s Zendesk automation saved this fashion company 20 agent salaries.