Keeping it simple: How SmarTrike slashed resolution times by 90% with Zendesk.

Children’s toy manufacturer SmarTrike was using Salesforce to manage its customer and e-commerce support function—but a lack of cross-channel integration made life hard for their agents.  Working with Adelante to set up a custom Zendesk installation, they were able to cut ticket resolution times by almost 90%—and massively simplify agent workflows into the bargain.  We […]

Adelante: Working in partnership with Zendesk Israel

Meet Zendesk Enterprise Account Executive, Lior Shachar. When he began in his role in 2018, his initial focus was on growing Zendesk’s customer base among small-medium businesses (SMB). It was an obvious choice in a country like Israel, which is well known for its proliferation of successful startups in recent years, particularly in the tech […]

From 0 to 100: How fitness tech firm Arbox accelerated customer management with Adelante.

Arbox was founded in 2015 by two CrossFitters who identified an emerging need for designated gym-management software. As a startup, they used a variety of tools to manage customer interactions, including email, spreadsheets and Live Person to manage their WhatsApp channel.  But as the business grew, these tools proved insufficient — the lack of a […]

No more missed messages: How we helped this ecommerce brand get on top of multi-channel support.

The Yarin Shahaf beauty school was founded in 1986, offering professional beauty courses. Today, they’ve expanded to run an ecommerce store for beauty products that delivers directly to consumers. They use a wide range of channels to handle customer inquiries, including WhatsApp, Facebook, Instagram, email,and phone. YouTube is especially active, with many customers contacting them […]