But, most freelancers and agencies are billing you hourly. That means it’s not in their best interests to get you started fast.
They want to rack up more billable hours. And they want more of your time in meetings to scope the project and decrease the risk - which means more of your money.
And if you are doing this in-house, your employees have a huge learning curve to overcome.
As we said —businesses like yours, in a similar position, are already benefitting significantly from our solution. Let’s dig into the detail:
"Adelante know Zendesk inside-out and can take a customer’s vision and provide an effective and smart solution. They brought in other solutions that we were unfamiliar with and can be integrated into the system to do the things it doesn’t let us do out of the box.”
“From the first meeting, it was clear to us that we were dealing with a very different company from those we’d already tried in the past, Tamir came up with so many ideas at the meeting that we didn’t even know were possible. It gave us real hope that we could make the system work for us. From that moment on, we used it more and more, and we finally knew that we had someone to talk to to make it work for our needs.”
“From the moment we decided to switch to Zendesk, Tamir did an in-depth analysis to understand our needs and execute a quick implementation of the organizational system. I recall shutting down the old system in one day. I believe that the speed of execution helped them adapt quicker.”
“If I were to do it on my own, it would have probably consumed a lot more time and money, with inferior results. I feel that companies should focus on their core activities rather than investing time and energy on executing things they don’t specialize in.”
“Adelante’s Personalized approach, knowledge, and experience greatly improved our processes. We would have wasted a lot of time and money by not going this route and trying to figure it all out ourselves,” Liad concludes.
“In Adelante, they found a Zendesk implementation partner who could commit to the tight timescale required, stick to the game plan, and crucially, who they could trust to deliver exactly what was promised without delays.”
“Working with Adelante to set up a custom Zendesk installation, they were able to cut ticket resolution times by almost 90%—and massively simplify agent workflows into the bargain.”
And you can immediately start solving tickets via the platform—focusing on what matters to your customers..
“When Adelante showed how they could get a working Zendesk installation in place in 7 days, and then iterate from there, we agreed to terms quickly and got the project underway in the next rent cycle. No other vendor could offer that.” Michael recalls. “I had a vision for the project—I knew what tools and integrations we needed, and Adelante was able to respond to my requests quickly and efficiently.”
“For us, one of the standout advantages of working with Adelante was the speed in which we could get up to competence,” she remembers. “There’s more to learn for sure—but so far, I’ve spent maybe an hour or two a day for two weeks learning the ropes, and I’m already confident trying new things independently.
It all starts with the kick-off call, where we'll discuss what you're trying to achieve with Zendesk, so we can tailor the setup to meet your individual goals.We'll define the project roadmap and plan the next steps.
Once we're agreed on the schedule, our team will spring into action to get your Zendesk installation correctly configured, workflows set up and any plugins or integrations you need installed and tested-within 7 days.
Following setup, we'll hold a review call with you, and proceed to fine-tune or tweak any areas of the platform in response to your feedback-ensuring the best possible user experience for your agents, and the most efficient workflows.
Your agents and admins can now get to grips with Zendesk, supported by our comprehensive library of video training guides, which offer a step-by-step O demonstration of how to use each area of the platform.
Prior to launch, we'll schedule a session with your Zendesk administrators, to walk them through the settings and config, and give them the opportunity to raise questions or seek clarifications before the platform goes live.
Once you're up and running, we're on hand for the first month to provide tech support, answer any questions which crop up, and guide you in Zendesk best practices. You can also optionally extend your support period if needed.
Enter your details and schedule a call to get a price!