Imagine Going Live With Zendesk In 7 Days, Hassle Free

CX leaders: Slash your time to resolution by 90% within 7 days.
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We work with top brands across all verticals to maximize results and increase service levels.

You can make significant time and cost savings getting Zendesk up and running in 7 days.

But, most freelancers and agencies are billing you hourly. That means it’s not in their best interests to get you started fast.
They want to rack up more billable hours. And they want more of your time in meetings to scope the project and decrease the risk - which means more of your money.


And if you are doing this in-house, your employees have a huge learning curve to overcome.

What Our Clients Say

"Adelante knows Zendesk inside-out and can take a customer’s vision and provide an effective and smart solution. They brought in other solutions that we were unfamiliar with and can be integrated into the system to do the things it doesn’t let us do out of the box."

HTZone
Uri Ironi, VP (B2B Project)

"From the first meeting, it was clear to us that we were dealing with a very different company from those we’d already tried in the past! Adelante came up with so many ideas at the meeting that we didn’t even know were possible."

Practi (By JustEat)
Yael Campano. Director (Support)

"From the moment we decided to switch to Zendesk, Adelante did an in-depth analysis to understand our needs and execute a quick implementation of the organizational system. I recall shutting down the old system in one day."

Yarin-Shahaf
Matan Ben Simhon, General Manager

"Adelante’s Zendesk system allows high functionality that is usually offered by costly tools – at a fair price and with a very high level of customization to our needs. If we did it in-house, it would have consumed a lot more time and money, with inferior results"

Finupp
Asaf Cohen, CEO

"Adelante’s individual approach, knowledge, and experience greatly improved our processes. We would have wasted a lot of time and money by not going this route and trying to figure it all out ourselves. The changes freed up one FTE on our team - fantastic!"

Airbox
Liad Avigal, Customer Support Manager

Adelante knows Zendesk inside-out and can take a customer’s vision and provide an effective and smart solution. They brought in other solutions that we were unfamiliar with and can be integrated into the system to do the things it doesn’t let us do out of the box.”

Bilt
Liad Avigal, Customer Service Manager

Would this work for your business?

If you’re running a customer service desk—yes it’s for you. If you’re worried your service levels aren’t what they could be—yes it’s for you. If you’re frustrated by duplicate requests, misdirected inquiries, and constant pressure—then yes, it’s for you.
  • You can make significant time and cost savings getting Zendesk up and running.
  • You can reduce the onboarding period—getting it working as quickly as possible.
  • You can eliminate the risk of making costly mistakes while learning the system.
  • You can scale your business with fewer employees than you think are necessary.
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We know this works because we’ve been right where you are now.

We developed our Zendesk setup service in response to our own challenging experience—running a customer service department in the family insurance business.
Tickets were accumulating, the follow-up was complex, sometimes tickets fell between the cracks, were handled by different agents, and a lot of time was wasted on duplicate tickets.
Because we understood the problem first-hand, we were able to design a comprehensive method for setting up Zendesk that addressed the real challenges faced by businesses like ours.
It was a resounding success, and soon we were fielding inquiries from other business owners in our network. Now you too can benefit from our experience.

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Setting up Zendesk involves four main stages:
Configuring the system to your exact requirements.
Integrating Zendesk with your CRM and external systems.

Onboarding and training your customer service agents.

Getting support during the first month after launch, so you can iterate quickly.

To get started, you’ve basically got 4 options.

Do it all in-house
Use a Contractor
Use Zendesk Services
Work With Adelante
Zendesk Certified?
No
Maybe
Yes
Yes
Pricing model
Salaried
Hourly
Hourly
Fixed price
Go-live time
Months
Months
Months
7 days max
Project management
Usually no
Extra cost
Shared access
Dedicated PM
Staff onboarding
Self taught
Extra cost
Extra cost
Included
Video resources
No
No
No
Yes
Post-implementation Support
No
Maybe
Yes
Yes
Cost:
Tens of thousands of US$ + wasted time
Unpredictable
Starts at $25,000+
A fraction of the time and money you’d pay any other way
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Testemonials

As we said —businesses like yours, in a similar position, are already benefitting significantly from our solution. Let’s dig into the detail:

"Adelante know Zendesk inside-out and can take a customer’s vision and provide an effective and smart solution. They brought in other solutions that we were unfamiliar with and can be integrated into the system to do the things it doesn’t let us do out of the box.”

HTZone

“From the first meeting, it was clear to us that we were dealing with a very different company from those we’d already tried in the past, Tamir came up with so many ideas at the meeting that we didn’t even know were possible. It gave us real hope that we could make the system work for us. From that moment on, we used it more and more, and we finally knew that we had someone to talk to to make it work for our needs.”

Practi

“From the moment we decided to switch to Zendesk, Tamir did an in-depth analysis to understand our needs and execute a quick implementation of the organizational system. I recall shutting down the old system in one day. I believe that the speed of execution helped them adapt quicker.”

Yarin Shahaf

“If I were to do it on my own, it would have probably consumed a lot more time and money, with inferior results. I feel that companies should focus on their core activities rather than investing time and energy on executing things they don’t specialize in.”

Finupp

“Adelante’s Personalized approach, knowledge, and experience greatly improved our processes. We would have wasted a lot of time and money by not going this route and trying to figure it all out ourselves,” Liad concludes.

Arbox

“In Adelante, they found a Zendesk implementation partner who could commit to the tight timescale required, stick to the game plan, and crucially, who they could trust to deliver exactly what was promised without delays.”

BILT

“Working with Adelante to set up a custom Zendesk installation, they were able to cut ticket resolution times by almost 90%—and massively simplify agent workflows into the bargain.”

SMARTRIKE
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Here’s what is going to happen when you work with us:

  • You benefit from our years of experience implementing Zendesk.
  • You get the latest best practice guidance from a Zendesk Partner.
  • You will be able to solve more requests with fewer employees.
  • Your Zendesk platform will be operational much sooner.
  • You’ll receive in-depth video resources to train your staff.

‍

And you can immediately start solving tickets via the platform—focusing on what matters to your customers..

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Rapid Zendesk Setup: How Adelante beat a tight deadline to get Bilt Rewards up and running.

Overview: Bilt Rewards Alliance is a collection of 2M+ rental homes across the country that lets you earn points by paying rent. Renting is now rewarding.
Challenge: Setting Up Zendesk On A Tight Deadline
“Adelante was the only implementation partner we spoke to that could commit completely to our required turnaround time.”

“When Adelante showed how they could get a working Zendesk installation in place in 7 days, and then iterate from there, we agreed to terms quickly and got the project underway in the next rent cycle. No other vendor could offer that.” Michael recalls. “I had a vision for the project—I knew what tools and integrations we needed, and Adelante was able to respond to my requests quickly and efficiently.”

“Adelante didn’t schedule unnecessary meetings—with the game plan agreed they started work and agreed adjustments as we went forward.”

Keep It Simple: How SmarTrike slashes Resolution Times By 90% With Zendesk.

Overview: SmarTrike is an innovative company changing the way people perceive baby trikes
Challenge: Implement Zendesk properly and build a contact center operation around the platform.
“We went from spending almost 5 minutes per ticket—to under 30 seconds.”

“For us, one of the standout advantages of working with Adelante was the speed in which we could get up to competence,” she remembers. “There’s more to learn for sure—but so far, I’ve spent maybe an hour or two a day for two weeks learning the ropes, and I’m already confident trying new things independently.  

“Any manager who wants to improve their KPIs should be looking at Adelante.”

Proven Process, Fast results.

1.

Kick-Off Call

It all starts with the kick-off call, where we'll discuss what you're trying to achieve with Zendesk, so we can tailor the setup to meet your individual goals.We'll define the project roadmap and plan the next steps.

2.

Zendesk Setup

Once we're agreed on the schedule, our team will spring into action to get your Zendesk installation correctly configured, workflows set up and any plugins or integrations you need installed and tested-within 7 days.

3.

Fine-tuning

Following setup, we'll hold a review call with you, and proceed to fine-tune or tweak any areas of the platform in response to your feedback-ensuring the best possible user experience for your agents, and the most efficient workflows.

4.

Agent Onboarding

Your agents and admins can now get to grips with Zendesk, supported by our comprehensive library of video training guides, which offer a step-by-step O demonstration of how to use each area of the platform.

5.

Go-Live Meeting

Prior to launch, we'll schedule a session with your Zendesk administrators, to walk them through the settings and config, and give them the opportunity to raise questions or seek clarifications before the platform goes live.

6.

Ongoing Support

Once you're up and running, we're on hand for the first month to provide tech support, answer any questions which crop up, and guide you in Zendesk best practices. You can also optionally extend your support period if needed.

A Plan For Every Zendesk

Let's get in touch
Express
$4899  $3999
One time payment for companies using the Zendesk Team or Growth plans.
See Features
  • Basic Zendesk Setup
  • Channels connections.
  • Basic Automations and Workflows
  • Improved WhatsApp capabilities.
  • eCommerce integrations.
  • Guidance on CRM integration.
  • Reports training.
  • Ticket Classification.
  • Macro training.
  • Agents onboarding
  • Support


Express Plus+
$7000 $5999
One time payment for companies using the Zendesk Pro or Enterprise plans.
See Features
  • Basic Zendesk Setup
  • Email Template Design
  • Channels connections.
  • Advanced Automations and Workflows.
  • Answer Bot Setup
  • Full WhatsApp Capabilities.
  • eCommerce integrations.
  • CRM integration.
  • Report Creation and Training.
  • Ticket Classification.
  • Transfer your Macros from Another Platform.
  • Multi Brand Set Up.
  • Help Center Set Up.
  • Transfer Your Help Center from Another Platform.
  • Agents onboarding
  • Support


Enterprise Set Up
Contact Us
For enterprise customers looking for a complete Zendesk Setup solution
See Features
  • Basic Zendesk Setup
  • Email Template Design.
  • Channels Connections.
  • Advanced Automations and Workflows.
  • Custom Workflows.
  • Answer Bot Setup
  • Full WhatsApp Capabilities.‍
  • ‍eCommerce integrations.
  • CRM integration.
  • Custom Integrations
  • Reports Creation and training.
  • Custom Reports.
  • Ticket Classification.
  • Transfer your Macros from Another Platform.
  • Multi Brand Set Up.
  • Help Center Set Up.
  • Transfer Your Help Center from Another Platform.
  • Custom Chatbots.
  • Agents Onboarding.
  • Support


Got questions? We have answers
You don't have case studies in my industry\with my platform. How do I know it will work?
The implementation methods within the framework are industry-agnostic. The reason is that the methods were derived using foundational jobs for any platform implementation. Waiting for a case study in your specific vertical is like waiting to develop a feature only once you've seen a competitor deploy it. The asymmetric returns come from being the only one in the meadow. If you are the first to use such a method, you’ll have a window of opportunity before your competitors catch on and imitate.
How do I know you guys are legit?
We've been in business for five years and have many happy customers. Check out our user testimonials and list of clients. We're glad to provide references. We're also certified by Zendesk as a Premier Implementation partner, and you can see our listing here: https://bit.ly/3T1LUhq
How much time will my team need to invest during the setup process?
Our setup packages take the heavy lifting from your side and save your team dozens of hours. We will need to have three Zoom calls with you spread throughout the week. Other than that, we will be doing all the work — getting your Zendesk up and running in no time. This is a fraction of the time you'd have spent working with a freelancer or going through the setup documentation from the platform by yourself.
How much time will my team need to invest during the onboarding and training process?
Usually, watching our training materials takes 1-2 hours. Our training materials are concise and tailored to the exact setup configuration we've created for you. After that, your team can start using Zendesk right away, learn the platform on the go and provide feedback. This is a fraction of the time you'll have to spend if you train your team any other way, like through the Platform training.
What happens if I'm not happy with the results? Can I get a refund?
In the unlikely case you're not happy with our results, let us know, and we'll do our best to fix it. If you're still not satisfied, you can claim a full refund within the first 30 days after we've finished the implementation for you. We take pride in our customer's satisfaction.
Will my platform be customized, or is this an off-the-shelf implementation?
Yes! We will customize your platform to your needs. Over the years, we've established the best practices and processes that each business using Zendesk needs to have. We will add automation and customization to ensure Zendesk works perfectly for your unique needs.
Can you help with data migration from our previous platform\help desk?
Yes! Basic data migration is included in all packages, and for more than 500 records, we'll provide you with an offer to migrate into your new platform properly.
How do I justify the cost to my boss?
You can calculate your hourly rate and assuming it’s going to take you about 50 hours to learn Zendesk and get everything set up, you can quickly calculate the ROI.
Will this work for me if I need to use the platform in a different language?
Yes! We run the implementation process in English, but you can adjust the platform to work perfectly for any language. The only things tha would remain in English are Admin-related items — everything exposed to your agents will translate into your local language.
I already implemented Zendesk, but it's not working correctly. Can I still work with you?
Yes! We see many customers that have either tried implementing Zendesk by themselves or have used another vendor and couldn't get it to work. We can help you to get started with Zendesk — properly. It's important to note that we will most likely need to modify most of the work that you or your contractor previously did, and we'll consult you to understand which parts you want to keep and which features you want to discard.
What is your process, and how does it work?
Our implementation process is fast and tailored to your goals. Check out this slide: https://bit.ly/3CfqNSE to review the complete breakdown of the process and our game plan.
Is support included?
Yes — your purchase comes with one month of free support over Zoom and email. We provide support regarding the setup and the videos, and are happy to help you with other Zendesk related questions or projects with paid support.
Is my data secured?
You only need to provide us with your Zendesk access details during the setup process. After that, you can change your login information.
Are there any long-term contracts?
No, you only pay a one-time investment.
What will my CRM integration do?
We usually build CRM integrations to sync your contacts or users from your primary platform (Marketing Automation, CDP, CRM, or ERP) into Zendesk, creating user profiles and registering customer events. Feel free to let us know what you need! Depending on your primary platform, Zendesk will display the data to agents through your primary platform, or we'll mirror the data to Zendesk and use your primary platform as the principal source of truth.
What if I'm in a different time zone? How do I get support?
We have support calls in the morning EST and at night EST to help accommodate everyone who needs help. We also have all support calls recorded and hosted in our content portal so you can watch them when you have the time. We also tend to a Facebook group and offer asynchronous email support.
Are you certified by Zendesk?
Yes! We're a certified Premier Implementation partner (The highest partner level in Zendesk). We've done more than 100 Zendesk projects. See our info here: https://www.zendesk.com/marketplace/partners/3351/7-days-zendesk---adelante/
How do you set up my CRM integration?
For your CRM integration, we might use a pre-built plugin on the marketplace (like the Shopify, woocommerce, or Magento plugins) or create a custom CRM integration for you. You can expect to pay between $10 and $30 per month (depending on your usage) for either the plugin or the custom integration option.
What happens after the setup is done?
We'll keep helping you navigate your platform and suggest additional resources that can be useful for you over time. We'll have checkpoints to review your progress at three months, six months, and twelve months in to make sure you're getting the ROI you want from your platform.
What questions normally come up during the first month of using Zendesk?
Anything really — changing rules you implemented, adding new workflows, email deliverability etc. It can take days and weeks to figure this out independently.
What’s the difference between this and the standard training instructions?
Using the standard vendor training, you’re running aimlessly through video guides, help articles, and content that isn’t really useful. What you really need is to have a training plan that minimizes the learning time, emphasizes the value of the platform for the team and helps them get started as soon as they can with minimal investment.
What’s the best way to train the whole team?
You will want to have one advocate within the team that will be the single point of contact for everything related to Zendesk, and have him train everybody else within the team.
Are those platforms safe?
Depending on the platform you choose, you can get enterprise-grade security for a fraction of the cost it’d run you any other way. If you’re just happy with standard security, then you can work with pretty much any no-code platform.
Are no-code platforms stable?
Probably much more than your in-house development project that had a random developer work on it and runs on a server that doesn’t have any production monitoring. Usually, the issue is that your Engineering team had to get done with it as soon as they can and didn’t have the resources to properly set up the infrastructure.
What’s the difference between this and the standard setup instructions?
The standard Zendesk setup instructions are generic. They tell you what you need to do but not how to do it. You still have to figure out which workflows you need to build, and how to adjust it exactly to your company.
On the other hand, having a tailored setup plan allows you to have specific instructions on what you need to do so you can get from start to finish and be sure that you won’t have to backtrack afterward since you’ve done something wrong.
Will this work for any vertical?
Yes- most businesses need to do the same thing when they’re starting out with Zendesk. Your business might have small adjustments to make but normally there’s a baseline that everyone needs to cover when they’re starting out — regardless of industry.
What are the exact terms of the guarantee?
If at any point during the first 30 days you’re unhappy with the service for any reason, let us know and we’ll try to fix it. If you’re still not happy, we’ll refund your payment in full.
Do you need access to my Zendesk account?
Only during the initial setup, afterwards, you can change the password and we do not need to maintain any ongoing access.

100% Satisfaction Guaranteed

If you’re not completely satisfied with the results you get when you implement Zendesk with us, get a full refund within the first 30 days- no questions asked!
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Let's Get Your Zendesk Up And Running

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