Imagine Going Live With Zendesk In 7 Days, Hassle Free

CX leaders: Slash your time to resolution by 90% within 7 days.
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We work with top brands across all verticals to maximize results and increase service levels.

You can make significant time and cost savings getting Zendesk up and running in 7 days.

But, most freelancers and agencies are billing you hourly. That means it’s not in their best interests to get you started fast.

They want to rack up more billable hours. And they want more of your time in meetings to scope the project and decrease the risk - which means more of your money.

And if you are doing this in-house, your employees have a huge learning curve to overcome.

What Our Clients Say

HTZone
Uri Ironi, VP (B2B Project)

"Adelante knows Zendesk inside-out and can take a customer’s vision and provide an effective and smart solution. They brought in other solutions that we were unfamiliar with and can be integrated into the system to do the things it doesn’t let us do out of the box."

Practi (By JustEat)
Yael Campano. Director (Support)

"From the first meeting, it was clear to us that we were dealing with a very different company from those we’d already tried in the past! Adelante came up with so many ideas at the meeting that we didn’t even know were possible."

Yarin-Shahaf
Matan Ben Simhon, General Manager

"From the moment we decided to switch to Zendesk, Adelante did an in-depth analysis to understand our needs and execute a quick implementation of the organizational system. I recall shutting down the old system in one day."

Finupp
Asaf Cohen, CEO

"Adelante’s Zendesk system allows high functionality that is usually offered by costly tools – at a fair price and with a very high level of customization to our needs. If we did it in-house, it would have consumed a lot more time and money, with inferior results"

ARbox
Liad Avigal, Customer Support Manager

"Adelante’s individual approach, knowledge, and experience greatly improved our processes. We would have wasted a lot of time and money by not going this route and trying to figure it all out ourselves. The changes freed up one FTE on our team - fantastic!"

Bilt
Liad Avigal, Customer Service Manager

Adelante knows Zendesk inside-out and can take a customer’s vision and provide an effective and smart solution. They brought in other solutions that we were unfamiliar with and can be integrated into the system to do the things it doesn’t let us do out of the box.”

Would this work for your business?

If you’re running a customer service desk—yes it’s for you. If you’re worried your service levels aren’t what they could be—yes it’s for you. If you’re frustrated by duplicate requests, misdirected inquiries, and constant pressure—then yes, it’s for you.
  • You can make significant time and cost savings getting Zendesk up and running.
  • You can reduce the onboarding period—getting it working as quickly as possible.
  • You can eliminate the risk of making costly mistakes while learning the system.
  • You can scale your business with fewer employees than you think are necessary.
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We know this works because we’ve been right where you are now.

We developed our Zendesk setup service in response to our own challenging experience—running a customer service department in the family insurance business.

Tickets were accumulating, the follow-up was complex, sometimes tickets fell between the cracks, were handled by different agents, and a lot of time was wasted on duplicate tickets.

Because we understood the problem first-hand, we were able to design a comprehensive method for setting up Zendesk that addressed the real challenges faced by businesses like ours.

It was a resounding success, and soon we were fielding inquiries from other business owners in our network. Now you too can benefit from our experience.
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Setting up Zendesk involves four main stages:

Configuring the system to your exact requirements.
Integrating Zendesk with your CRM and external systems.

Onboarding and training your customer service agents.

Getting support during the first month after launch, so you can iterate quickly.

To get started, you’ve basically got 4 options.

Do it all in-house
Use a Contractor
Use Zendesk Services
Work With Adelante
Zendesk Certified?
No
Maybe
Yes
Yes
Pricing model
Salaried
Hourly
Hourly
Fixed price
Go-live time
Months
Months
Months
7 days max
Project management
Usually no
Extra cost
Shared access
Dedicated PM
Staff onboarding
Self taught
Extra cost
Extra cost
Included
Video resources
No
No
No
Yes
Post-implementation Support
No
Maybe
Yes
Yes
Cost:
Tens of thousands of US$ + wasted time
Unpredictable
Starts at $25,000+
A fraction of the time and money you’d pay any other way
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Testemonials

As we said —businesses like yours, in a similar position, are already benefitting significantly from our solution. Let’s dig into the detail:

"Adelante know Zendesk inside-out and can take a customer’s vision and provide an effective and smart solution. They brought in other solutions that we were unfamiliar with and can be integrated into the system to do the things it doesn’t let us do out of the box.”

HTZone

“From the first meeting, it was clear to us that we were dealing with a very different company from those we’d already tried in the past, Tamir came up with so many ideas at the meeting that we didn’t even know were possible. It gave us real hope that we could make the system work for us. From that moment on, we used it more and more, and we finally knew that we had someone to talk to to make it work for our needs.”

Practi

“From the moment we decided to switch to Zendesk, Tamir did an in-depth analysis to understand our needs and execute a quick implementation of the organizational system. I recall shutting down the old system in one day. I believe that the speed of execution helped them adapt quicker.”

Yarin Shahaf

“If I were to do it on my own, it would have probably consumed a lot more time and money, with inferior results. I feel that companies should focus on their core activities rather than investing time and energy on executing things they don’t specialize in.”

Finupp

“Adelante’s Personalized approach, knowledge, and experience greatly improved our processes. We would have wasted a lot of time and money by not going this route and trying to figure it all out ourselves,” Liad concludes.

Arbox

“In Adelante, they found a Zendesk implementation partner who could commit to the tight timescale required, stick to the game plan, and crucially, who they could trust to deliver exactly what was promised without delays.”

BILT

“Working with Adelante to set up a custom Zendesk installation, they were able to cut ticket resolution times by almost 90%—and massively simplify agent workflows into the bargain.”

SMARTRIKE
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Here’s what is going to happen when you work with us:

If you’re running a customer service desk—yes it’s for you. If you’re worried your service levels aren’t what they could be—yes it’s for you. If you’re frustrated by duplicate requests, misdirected inquiries, and constant pressure—then yes, it’s for you.
  • You benefit from our years of experience implementing Zendesk.
  • You get the latest best practice guidance from a Zendesk Partner.
  • You will be able to solve more requests with fewer employees.
  • Your Zendesk platform will be operational much sooner.
  • You’ll receive in-depth video resources to train your staff.

And you can immediately start solving tickets via the platform—focusing on what matters to your customers..

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Rapid Zendesk Setup: How Adelante beat a tight deadline to get Bilt Rewards up and running.

Overview: Bilt Rewards Alliance is a collection of 2M+ rental homes across the country that lets you earn points by paying rent. Renting is now rewarding.
Challenge: Setting Up Zendesk On A Tight Deadline
“Adelante was the only implementation partner we spoke to that could commit completely to our required turnaround time.”

“When Adelante showed how they could get a working Zendesk installation in place in 7 days, and then iterate from there, we agreed to terms quickly and got the project underway in the next rent cycle. No other vendor could offer that.” Michael recalls. “I had a vision for the project—I knew what tools and integrations we needed, and Adelante was able to respond to my requests quickly and efficiently.”

“Adelante didn’t schedule unnecessary meetings—with the game plan agreed they started work and agreed adjustments as we went forward.”

Keep It Simple: How SmarTrike slashes Resolution Times By 90% With Zendesk.

Overview: SmarTrike is an innovative company changing the way people perceive baby trikes
Challenge: Implement Zendesk properly and build a contact center operation around the platform.
“We went from spending almost 5 minutes per ticket—to under 30 seconds.”

“For us, one of the standout advantages of working with Adelante was the speed in which we could get up to competence,” she remembers. “There’s more to learn for sure—but so far, I’ve spent maybe an hour or two a day for two weeks learning the ropes, and I’m already confident trying new things independently.  

“Any manager who wants to improve their KPIs should be looking at Adelante.”

Proven Process, Fast results.

1.

Kick-Off Call

It all starts with the kick-off call, where we'll discuss what you're trying to achieve with Zendesk, so we can tailor the setup to meet your individual goals.We'll define the project roadmap and plan the next steps.

2.

Zendesk Setup

Once we're agreed on the schedule, our team will spring into action to get your Zendesk installation correctly configured, workflows set up and any plugins or integrations you need installed and tested-within 7 days.

3.

Fine-tuning

Following setup, we'll hold a review call with you, and proceed to fine-tune or tweak any areas of the platform in response to your feedback-ensuring the best possible user experience for your agents, and the most efficient workflows.

4.

Agent Onboarding

Your agents and admins can now get to grips with Zendesk, supported by our comprehensive library of video training guides, which offer a step-by-step O demonstration of how to use each area of the platform.

5.

Go-Live Meeting

Prior to launch, we'll schedule a session with your Zendesk administrators, to walk them through the settings and config, and give them the opportunity to raise questions or seek clarifications before the platform goes live.

6.

Ongoing Support

Once you're up and running, we're on hand for the first month to provide tech support, answer any questions which crop up, and guide you in Zendesk best practices. You can also optionally extend your support period if needed.

A Plan For Every Zendesk

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Express

$6899  $5999
One time payment for companies using the Zendesk Team or Growth plans.
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  • Basic Zendesk Setup
  • Channels connections.
  • eCommerce integrations.
  • Guidance on CRM integration.
  • Improved WhatsApp capabilities.
  • Reports training.
  • Ticket Classification.
  • Agents onboarding
  • Macro training.
  • Basic Automations and Workflows
  • Support

Express Plus

$12000 $9999
One time payment for companies using the Zendesk Professional or Enterprise plans.
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  • Basic Zendesk Setup
  • Email Template Design
  • Answer Bot Setup
  • Multi Brand Set Up.
  • Channels connections.
  • eCommerce integrations.
  • Guidance on CRM integration.
  • Full WhatsApp Capabilities.
  • Report Creation and Training.
  • Ticket Classification.
  • Agents onboarding
  • Transfer your Macros from Another Platform.
  • Transfer Your Help Center from Another Platform.
  • Help Center Set Up.
  • Advanced Automations and Workflows.
  • Agents onboarding
  • Support

Enterprise Set Up

Contact Us
One time payment for companies using the Zendesk Enterprise plan with custom needs.
See More
See Less
  • Basic Zendesk Setup
  • Email Template Design
  • Answer Bot Setup
  • Multi Brand Set Up.
  • Channels connections.
  • eCommerce integrations.
  • Guidance on CRM integration.
  • Full WhatsApp Capabilities.
  • Report Creation and Training.
  • Ticket Classification.
  • Agents onboarding
  • Custom Integrations
  • Transfer your Macros from Another Platform.
  • Transfer Your Help Center from Another Platform.
  • Help Center Set Up.
  • Advanced Automations and Workflows.
  • Custom Chatbots.
  • Agents onboarding
  • Support
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Got questions? We have answers

What does Zendesk Enablement mean?

Do you work for Zendesk?

What if I need something else?

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Are there any long term contracts?

How do I know you guys are legit?

How much time will my team need to invest during the setup process?

Is support included?

Do you work for Zendesk?

Will my platform be customized?

Is my data secured?

What are the exact terms of the guarantee?

Do you need access to my Zendesk account?

Can you help with data migration from our previous platform\help desk?

100% Satisfaction Guaranteed!

If you’re not completely satisfied with the results you get when you implement Zendesk with us, get a full refund within the first 30 days- no questions asked!

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Let's Get Your Zendesk Up And Running

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