Can you change my delivery address before it ships?
Done-for-you · Live in 10 days · Improving every day
AI support that finishes the work.
We build, launch, and run your AI support agent. It checks orders, executes returns and address changes, recommends products, and hands off to your team with the full story attached.
Adelante AgentTrusted by growing commerce and support teams
Outlier Group
Outlier Group
Customer proofLifting Trustpilot while resolving 80%+ of tickets with AI.
80%+
of tickets resolved with AI
3.5 → 4.0
Trustpilot rating lift
More customer stories
The gap between AI answers and actions
Your customers don’t need another answer. They need the thing done.
01
Repetitive tickets keep pulling your team back.
Order changes, exchanges, delivery issues, product questions, discounts, and returns keep dragging skilled people into the same checks every day.
02
Most bots stop where the real work starts.
A customer needs an address changed, a label created, a refund checked, a product found, or a human looped in with context. FAQ answers don’t finish that work.
03
Growth turns small gaps into support debt.
Campaigns, holidays, absences, and weekend queues expose every weak spot in your support operation exactly when your brand needs to feel reliable.
Where bots break
The customer asks for action. The bot asks another question.
The customer needs an order checked, a return started, a reship approved, or a handoff with context. Generic bots keep the conversation moving without moving the work.
Generic support bot
Conversation stuck
Escalation risk
WHERE IS MY ORDER?! I paid for one-day shipping 5 days ago!!
Introducing the Adelante managed AI agent
One AI agent connected to the tools where work happens.
Your helpdesk, store, shipping, payments, social, marketing, and reviews connect around one managed AI agent: so customer requests turn into completed support work.
AI Support Agent
Helpdesk
Store
Social
Marketing
Payments
Reviews
Shipping
One agent, four jobs
Watch the agent run your support.
Pick a job. The agent reads context from your stack, takes the approved action, and logs the outcome for your team.
Resolves real support flows end-to-end
The agent is not just answering FAQs. It completes real ecommerce flows, in any language your customers use.
- Where Is My Order: tracks orders, delivery status, delays, and exceptions
- Returns and exchanges: checks order details, applies policy, and starts the right flow
- Coupons, promotions, delivery issues, damaged items, subscriptions, and login help
Inbox · Order #7203My mug arrived cracked 😕 Order #7203 — can you help?
The launch method
The 10-Day Launch.
Every Adelante agent goes live through the same documented process. You approve the decisions; we do the work.
- Days 1–301
Map and connect
We map your support flows and connect your helpdesk, store, shipping, and policy sources.
- Days 4–702
Train and test
We train the agent on your policies, macros, and brand voice, then test it against real ticket paths.
- Days 8–1003
Launch and monitor
Your agent goes live with monitoring, clear handoff rules, and weekly tuning from real conversations.
Live in 10 days. Improving every day after.
Verified results
The numbers behind the promise.
< 10s
First response time
Customers get a useful first response without waiting in the queue.
95%
CSAT
Clear answers and completed fixes protect the customer experience.
24/7
Always on
Never sleeps or goes on vacation.
Costs less than your next support hire.
One agent, one monthly price, no implementation project.
Starting at
$800/mo
Includes 5,000 AI messages per month — usage-based pricing as you grow
AI Support Features
- 24/7 coverage across all channels (Email, Chat and Social Messaging)
- Multi-language support
- Human handoff in the same thread, with context attached
- Full helpdesk logging & integration
- Deep e-commerce site actions (order updates, order retrieval, exchanges and returns)
- Recommendations learned from tickets your team resolves
AI Sales Features
- Product recommendations
- Product search
- Proactive outreach based on the page the visitor is on
- Stock awareness & availability checks
- Order attribution in your store
Setup & Optimization
- Implementation and training done for you
- Unlimited integrations
- Real-time analytics dashboard
- SOC 2 Type II and GDPR compliance
- Continuous support after going live
No setup fees.Pay only for what you use.
30-Day Money-Back Guarantee
We stand behind the results. If you're not happy with the agent's performance in the first 30 days, we'll refund your payment in full.
Questions before launch
What teams usually need to know first.
Clear answers on setup, channels, workflow coverage, human handoff, and who keeps the AI agent improving after it goes live.
What happens in the first 10 days?
Adelante maps your support flows, connects the channels and commerce tools, trains the agent on your policies, tests real ticket paths, and launches with monitoring. Your team reviews the important decisions, but we own the setup work.
What can the agent resolve beyond FAQs?
It can handle structured commerce work such as order status, address changes, returns, exchanges, damaged-product replacements, delivery issues, product questions, and recommendations. The goal is not a better canned answer; it is a completed support flow.
Does it work across email, WhatsApp, social, and helpdesk?
Yes. Customer messages feed into one AI agent, then the reply adapts to the channel. A WhatsApp reply can stay short and direct, while an email can include more detail and next steps.
How do we keep control over policies and tone?
You approve what the agent can say and do before launch — including draft-only mode for sensitive flows and escalation rules for refunds, VIPs, and policy exceptions. We train it on your macros, policies, examples, and brand voice, then our QA loop keeps tuning it from real conversations and team feedback.
What happens when a human needs to step in?
The agent hands over the ticket with the customer request, checked context, and suggested next step. The customer stays in the same thread, and the human does not have to rebuild the story from scratch.
Who maintains it after launch?
Adelante does. We review conversations, monitor handovers, find missing policy coverage, and improve the agent as your store, catalog, and support patterns change.
Why is this different from the bot we already tried?
Most bots stop at answers. This agent reads live context, completes approved commerce actions, knows when to hand over, and improves from what your team does next.
We already use Zendesk AI or Gorgias AI. Why add this?
Helpdesk AI is good at suggesting replies inside the helpdesk. Adelante owns the whole flow: it reads order, shipping, and policy context from your store, takes the approved action, and logs the result back — so the ticket is finished, not just answered.