Can you change my delivery address before it ships?
Done-for-you · Live in 10 days · Improving every day
AI support that finishes the work.
Adelante is a managed AI customer support agent for Shopify and DTC ecommerce brands. We set up your AI support, then we run it. It checks orders, executes returns and address changes, recommends products, and hands off to your team with the full story attached.
Adelante AgentTrusted by growing commerce and support teams
Outlier Group
Customer stories
Outlier Group
Lifting Trustpilot while resolving 80%+ of tickets with AI.
80%+
of tickets resolved with AI
3.5 → 4.2
Trustpilot rating lift
More customer stories
The gap between AI answers and actions
Your customers don’t need another answer. They need the thing done.
01
Repetitive tickets keep pulling your team back.
Order changes, exchanges, delivery issues, product questions, discounts, and returns keep dragging skilled people into the same checks every day.
02
Most bots stop where the real work starts.
A customer needs an address changed, a label created, a refund checked, a product found, or a human looped in with context. FAQ answers don’t finish that work.
03
Growth turns small gaps into support debt.
Campaigns, holidays, absences, and weekend queues expose every weak spot in your support operation exactly when your brand needs to feel reliable.
Where bots break
The customer asks for action. The bot asks another question.
The customer needs an order checked, a return started, a reship approved, or a handoff with context. Generic bots keep the conversation moving without moving the work.
Generic support bot
Conversation stuck
Escalation risk
WHERE IS MY ORDER?! I paid for one-day shipping 5 days ago!!
Hello! Please provide your order number and we'll look into this.
I already gave it 3 times!! #28471
Can you confirm your email address before I continue?
AGENT AGENT AGENT
Sorry, I don't understand that yet. Please confirm your email address to continue.
Still waiting…120 minutes
Introducing the Adelante managed AI agent
One AI agent connected to the tools where work happens.
Your helpdesk, store, shipping, payments, social, marketing, and reviews connect around one managed AI agent, so customer requests turn into completed support work.
AI Support Agent
Helpdesk
Store
Social
Marketing
Payments
Reviews
Shipping
One agent, four jobs
Watch the agent run your support.
Pick a job. The agent reads context from your stack, takes the approved action, and logs the outcome for your team.
Resolves real support flows end-to-end
Beyond FAQs, the agent completes real ecommerce flows, in any language your customers use.
- Where Is My Order: Tracks orders, delivery status, delays, and exceptions
- Returns and exchanges: Checks order details, applies policy, and starts the right flow
- Coupons, promotions, delivery issues, damaged items, subscriptions, and login help
Inbox · Order #7203My mug arrived cracked 😕 Order #7203. Can you help?
The launch method
The 10-Day Launch.
Every Adelante agent goes live through the same documented process. You approve the decisions; we do the work.
- Days 1–301
Map and connect
We map your support flows and connect your helpdesk, store, shipping, and policy sources.
- Days 4–702
Train and test
We train the agent on your policies, macros, and brand voice, then test it against real ticket paths.
- Days 8–1003
Launch and monitor
Your agent goes live with monitoring, clear handoff rules, and weekly tuning from real conversations.
Live in 10 days. Improving every day after.
Verified results
The numbers behind the promise.
80%+
Outlier Group
of support tickets resolved end to end by AI, with Trustpilot up from 3.5 to 4.2.
Read the case studyWall of love
What shoppers say to the agent
Every quote on this page was written by an end customer after an Adelante agent finished the work. Most of them never realized they were thanking an AI.
Costs less than your next support hire.
One agent, one monthly price, no implementation project.
Starting at
$900/mo
Includes 5,000 AI messages per month, with usage-based pricing as you grow
AI Support Features
- 24/7 coverage across all channels (Email, Chat and Social Messaging)
- Multi-language support
- Human handoff in the same thread, with context attached
- Full helpdesk logging & integration
- Deep e-commerce site actions (order updates, order retrieval, exchanges and returns)
- Recommendations learned from tickets your team resolves
AI Sales Features
- Product recommendations
- Product search
- Proactive outreach based on the page the visitor is on
- Stock awareness & availability checks
- Order attribution in your store
Setup & Optimization
- Implementation and training done for you
- Unlimited integrations
- Real-time analytics dashboard
- SOC 2 Type II and GDPR compliance
- Continuous support after going live
No setup fees.Pay only for what you use.
30-Day Money-Back Guarantee
We stand behind the results. If you're not happy with the agent's performance in the first 30 days, we'll refund your payment in full.
Questions before launch
What teams usually need to know first.
Clear answers on setup, channels, workflow coverage, human handoff, and who keeps the AI agent improving after it goes live.
What is Adelante, and who is it for?
Adelante is a managed AI customer support agent for Shopify and DTC ecommerce brands handling roughly 200 to 20,000 support tickets a month. We set up your AI support, then we run it. The agent checks orders, processes returns and address changes, answers product questions, and hands off to your team with context.
Is there an AI agent that can actually process returns and address changes, not just answer questions?
Yes. Adelante's agent reads live order, shipping, and policy data, then takes the actions you approve (address changes before fulfillment, returns, exchanges, and damaged-item replacements) and logs the result to your helpdesk. Answers aren't outcomes; the ticket is done when the work is done.
How long does it take to set up an AI customer support agent?
Ten days. Days 1–3 we map your support flows and connect your helpdesk, store, and shipping tools; days 4–7 we train the agent on your policies and test real ticket paths; days 8–10 we launch and monitor. Your team approves the important decisions, and we do the setup work.
Will an AI agent issue refunds or make mistakes without asking us?
It only acts within limits you approve. You decide what the agent can say and do before launch, sensitive flows can run in draft-only mode, and refunds above your threshold, VIPs, fraud signals, and policy exceptions escalate to a human. Every action is logged to your helpdesk.
Does it work with Zendesk or Gorgias, or do we have to switch helpdesks?
No switch needed. The agent works inside the helpdesk you already run, such as Zendesk, Gorgias, or Freshdesk, and connects to Shopify, WooCommerce, or Magento plus email, chat, WhatsApp, and social messaging. Replies adapt to the channel.
We already use Zendesk AI or Gorgias AI. Why would we add Adelante?
Helpdesk AI is good at suggesting replies inside the helpdesk. Adelante owns the whole flow. It reads order, shipping, and policy context from your store, takes the approved action, and logs the result back, so the ticket is finished, not just answered. Your team gives direction; Adelante does the operating work.
What happens when the AI can't handle a ticket?
The agent hands over the ticket with the customer request, checked context, and suggested next step. The customer stays in the same thread, and the human does not have to rebuild the story from scratch.
Who maintains the AI agent after it goes live?
Adelante does. We review conversations, monitor handovers, find missing policy coverage, and improve the agent as your store, catalog, and support patterns change.
How much does Adelante cost?
Plans start at $900/month, including 5,000 AI messages, with no setup fees. There is no free trial; instead, there is a 30-day money-back guarantee. See the pricing page for details.