Can you change my delivery address before it ships?
Trained on your brand. Acts across your tools. Gets better every day.
Your own AI support agent that solves tickets and drives revenue.
Resolves tickets, drives sales, and learns from your team.
Trusted by growing commerce and support teams
Converting high-intent conversations into revenue 24/7.
Fold shows how an AI support agent can turn repeated customer questions into useful answers, clean handoffs, and revenue moments.
Wait, but why?
If you're an ecommerce founder, you've felt this:
01
Support teams are trapped in repetitive tickets
Order changes, exchanges, delivery issues, product questions, discount confusion, and return rules keep pulling skilled people back into repetitive work.
02
Bots stop at the answer. Customers need outcomes
You tried generic bots, but the real job is changing the order, creating the label, checking the refund, finding the product, or escalating with the full story attached. Most bots send FAQ responses, but can't take action.
03
Growth spikes turn into support debt
Campaigns, holidays, absences, churn risk, and weekend queues make the operation feel fragile exactly when your brand should feel most reliable.
The old support loop
Most bot conversations still end up like this.
The customer needs an outcome. The bot asks again, the action never happens, and the ticket waits for a human who still has to redo the whole interaction.
Generic support bot
Conversation stuck
Escalation risk
WHERE IS MY ORDER?! I paid for one-day shipping 5 days ago!!
Hello! Please provide your order number and we'll look into this.
I already gave it 3 times!! #28471
Can you confirm your email address before I continue?
AGENT AGENT AGENT
Sorry, I don't understand that yet. Please confirm your email address to continue.
Still waiting...120 minutes
What are your options?
When support becomes overwhelming, you don't need something that answers. You need to get work done.
01
Hiring more agents
Adds capacity, but every new person still has to learn the tools, policies, exceptions, and seasonal pressure from scratch.
02
Adding another bot
Answers basic FAQs, but the real work still lands on your team when a ticket needs context, judgment, or an action in Shopify.
03
Working with Adelante
Launch a managed AI support agent that understands your store, follows your rules, completes approved work, and improves with every ticket.
Introducing the Adelante managed AI agent
The agent connects to the tools your team already uses.
Helpdesk, store, shipping, payments, social, marketing, and review data come together around one AI Support Agent.
AI Support Agent
Helpdesk
Store
Social
Marketing
Payments
Reviews
Shipping
Approved by the major app stores.
< 10s
First response time
Customers get a useful first response without waiting in the queue.
+95%
CSAT
Clear answers and completed fixes protect the customer experience.
24/7
Always on
Never sleeps or goes on vacation.
How it works
1
Resolves real support flows end-to-end
The agent is not just answering FAQs. It completes real ecommerce flows, in any language your customers use.
- Where Is My Order: tracks orders, delivery status, delays, and exceptions
- Returns and exchanges: checks order details, applies policy, and starts the right flow
- Coupons, promotions, delivery issues, damaged items, subscriptions, and login help
2
Acts as a sales assistant when the time is right
Once the immediate problem is solved, the agent can gently move into revenue-driving mode.
- Product search and discovery by size, style, use case, or image
- Smart recommendations based on preferences, stock levels, and cart context
- Follow-ups that keep the shopper moving without leaving the conversation
3
Less handovers and more human-in-the-loop
The agent works with your team and partners, not instead of them.
- Waits on feedback from your team or third parties, then continues with the customer
- Transfers only when needed, with the customer context already attached
Seamless Handoff
AI + human collaboration
AI
Conversation Summary
Customer: Sarah J. (#12345)
Issue: Custom engraving
Order: #ORD-8472
Transferring...
Human Agent: Mike
Thanks. I can help with the custom engraving.
4
Done-for-you, continuously improved
An AI Support Agent that is not another tool to manage.
- We review conversations and CSAT to spot gaps and opportunities
- We learn from real handovers and improve the agent
- We handle ongoing tuning and workflow updates
Performance Dashboard
Real-time insights
82%
Resolution Rate
4.8
CSAT Score
2.1s
Avg Response
1.2k
Tickets/day
Costs Less Than Your Next Support Hire
Get enterprise-grade AI support without the enterprise complexity or price tag
Starting at
$800/mo
Usage-based pricing that scales with you
AI Support Features
- 24/7 coverage across all channels (Email, Chat and Social Messaging)
- Multi-language support
- Seamless human handoff when needed
- Full Helpdesk logging & integration
- Deep e-commerce site actions (order updates, order retrieval, exchanges and returns)
- Self Learning recommendations based on tickets solved by agents
AI Sales Features
- Product recommendations
- Product search
- Proactive Approach based on visitor's page
- Stock awareness & availability checks
- Order Attribution in your store
Setup and Ongoing Optimization
- 100% Done For You Implementation and training
- Unlimited integrations
- Real-time analytics dashboard
- Enterprise security compliance
- Continuous support after going live
No setup fees. Pay only for what you use.
30-Day Money-Back Guarantee
We stand behind the results. If you're not happy with the agent's performance in the first 30 days, we'll refund your payment in full.
Questions before launch
What founders usually need to know first.
Clear answers on setup, channels, workflow coverage, human handoff, and who keeps the AI agent improving after it goes live.
What happens in the first 10 days?
Adelante maps your support flows, connects the channels and commerce tools, trains the agent on your policies, tests real ticket paths, and launches with monitoring. Your team reviews the important decisions, but we own the setup work.
What can the agent resolve beyond FAQs?
It can handle structured commerce work such as order status, address changes, returns, exchanges, damaged-product replacements, delivery issues, product questions, and recommendations. The goal is not a better canned answer; it is a completed support flow.
Does it work across email, WhatsApp, social, and helpdesk?
Yes. Customer messages feed into one AI agent, then the reply adapts to the channel. A WhatsApp reply can stay short and direct, while an email can include more detail and next steps.
How do we keep control over policies and tone?
You approve what the agent can say and do before launch. We train it on your macros, policies, examples, and brand voice, then keep tuning it from real conversations and team feedback.
What happens when a human needs to step in?
The agent hands over the ticket with the customer request, checked context, and suggested next step. The customer stays in the same thread, and the human does not have to rebuild the story from scratch.
Who maintains it after launch?
Adelante does. We review conversations, monitor handovers, find missing policy coverage, and improve the agent as your store, catalog, and support patterns change.
Why is this different from the bot we already tried?
Most bots stop at answers. This agent reads live context, completes approved commerce actions, knows when to hand over, and improves from what your team does next.