Airspace: Using Zendesk to slice operational response times by 90%
12/9/2023
Airspace is a VC-backed, tech-enabled logistics company providing transportation for time-critical shipments, such as high-tech components or organ donations, that need to be delivered without delay. ‍In a follow-up to our previous case study with Airspace, we caught up with Jeremy Tackett, Senior Manager of US Domestic Operations to see how their use of Zendesk had developed since working with Adelante on the initial implementation back in 2022. We asked Jeremy about why they made the move away from Front to Zendesk — and what’s changed for Airspace since.
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Turning the corner — how Adelante helped this charter school HR team get Zendesk up and running in just 7 days.
26/6/2023
The GOLCS HR team needed to move away from relying on shared email inboxes to support the day-to-day needs of their 300 staff members and
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Overcoming mission-critical problems: How Adelante helped this logistics company align Zendesk with their workflows.
8/3/2023
Airspace is a VC-backed, tech-enabled logistics company providing transportation for time-critical shipments, such as high-tech components or organ donations, that need to be delivered without
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Transparency and efficiency: How Adelante helped this telehealth company translate its vision for Zendesk into a functioning solution.
26/6/2023
InstaTelehealth is a mental health platform that addresses the ease & accessibility issues of mental health services to all persons in need throughout the US
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Cost savings at Terminal X: How Adelante’s Zendesk automation saved this fashion company 20 agent salaries.
27/12/2022
Founded almost five years ago Terminal X grew rapidly to become Israel’s largest clothing website—offering customers a wide range of items from over 100 fashion
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Rapid Zendesk Setup: How Adelante beat a tight deadline to get Bilt Rewards up and running.
8/3/2023
Fintech startup Bilt Rewards had started out using Gladly to manage customer service requests—but with growth happening faster than predicted, they urgently needed to move
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