Airspace: Using Zendesk to slice operational response times by 90%12/9/2023
Airspace is a VC-backed, tech-enabled logistics company providing transportation for time-critical shipments, such as high-tech components or organ donations, that need to be delivered without delay. In a follow-up to our previous case study with Airspace, we caught up with Jeremy Tackett, Senior Manager of US Domestic Operations to see how their use of Zendesk had developed since working with Adelante on the initial implementation back in 2022. We asked Jeremy about why they made the move away from Front to Zendesk — and what’s changed for Airspace since.
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