Case Studies
See how leading companies transform their customer support with Adelante CX
Converting High-Intent Conversations Into Revenue 24/7 With an AI Agent
How Fold uses an AI agent to instantly handle 100% of initial customer responses, converting high-intent conversations into revenue across 25+ countries.
"Are You Sure This Is AI?" Customers Feel Like Talking to Humans (When It's Actually an AI Agent)
How Papaya's AI agent handles 200-400 out of every 1,000 inquiries without a human—while customers think they're talking to a real person.
From Frustrating "Button Bots" to Real Conversations Customers Trust
How Modibodi replaced frustrating bots with real, human-like AI conversations, resolving half of all inquiries without a representative.
Keeping it simple: How SmarTrike slashed resolution times by 90%.
Keeping it simple: How SmarTrike slashed resolution times by 90%.
Overcoming mission-critical problems: How Adelante helped this logistics company align Zendesk with their workflows.
Overcoming mission-critical problems: How Adelante helped this logistics company align Zendesk with their workflows.
Cutting first-response time by 90%: How Adelante helped Practi deal with multi-channel customer inquiries more efficiently.
Cutting first-response time by 90%: How Adelante helped Practi deal with multi-channel customer inquiries more efficiently.
A two-thirds decrease in tickets: How Adelante helped this ecommerce firm to streamline its customer service function - saving time and money.
A two-thirds decrease in tickets: How Adelante helped this ecommerce firm to streamline its customer service function - saving time and money.
Cost savings at Terminal X: How Adelante’s Zendesk automation saved this fashion company 20 agent salaries.
Cost savings at Terminal X: How Adelante’s Zendesk automation saved this fashion company 20 agent salaries.
Airspace: Using Zendesk to slice ops response times by 90%
Airspace: Using Zendesk to slice operational response times by 90%