Product · Launch
Live in 10 days. Not a project.
Every agent goes live through the same documented process: we map your support flows, train the agent on your policies and brand voice, test it against real ticket paths, and launch with monitoring. You approve the decisions; we do the work.
The launch method
The 10-Day Launch.
Every Adelante agent goes live through the same documented process. You approve the decisions; we do the work.
- Days 1–301
Map and connect
We map your support flows and connect your helpdesk, store, shipping, and policy sources.
- Days 4–702
Train and test
We train the agent on your policies, macros, and brand voice, then test it against real ticket paths.
- Days 8–1003
Launch and monitor
Your agent goes live with monitoring, clear handoff rules, and weekly tuning from real conversations.
Live in 10 days. Improving every day after.
What we set up
Everything connected before day ten.
The launch is done-for-you. Your team reviews decisions and approves policies — we own the setup work.
Helpdesk and channels
Zendesk, Gorgias, or your helpdesk of choice, plus email, chat, WhatsApp, and social messaging feeding one agent.
Store and shipping
Shopify or WooCommerce, carriers, and payment context — so the agent checks real orders before it acts.
Policies and macros
Your return rules, refund limits, tone, and examples become the agent's operating boundaries.
Real ticket testing
Before launch, the agent runs against your actual ticket paths — not synthetic demos.
Monitoring from day one
Launch includes live monitoring, clear handoff rules, and tuning from real conversations.
Security review
SOC 2 Type II and GDPR documentation, data handling, and DPA options ready for your team.
From kickoff to a live agent, through one documented process.
Setup fees. Pay only for what you use.
Money-back guarantee if you're not happy with performance.