Industries · Magento & Adobe Commerce
Best AI Agent For Magento Customer Service
Adelante connects to your Magento or Adobe Commerce store, helpdesk, and shipping stack, then resolves the tickets that fill a high-volume queue — order status, returns, exchanges, and address changes — inside policies you approve. Live in 10 days, operated for you after.
Order status, fulfillment state, carrier tracking, and policy — checked in Magento before every answer.
Refund limits, exchange logic, and edit windows you sign off on before launch.
VIPs, wholesale accounts, and policy exceptions reach your team with the story attached.
What the agent runs
The tickets that fill a Magento queue.
Each workflow reads real order context, takes the approved action, and logs the result to your helpdesk.
Where is my order
Reads order, fulfillment, and carrier tracking, then gives the real status and next milestone — and flags stalled shipments before customers chase them.
Returns and RMAs
Checks policy, order age, and item eligibility, then opens the RMA and sends the label — within the rules you approved.
Exchanges
Checks variant stock before offering a swap, so an exchange saves the sale instead of defaulting to a refund.
Address changes and cancellations
Checks fulfillment state before editing, so the agent only promises changes the warehouse can still make.
Damaged, lost, and wrong items
Collects photos and order evidence, applies your policy, and routes repeat claims and fraud signals to a human.
Product and catalog questions
Answers from your live catalog and recommends in-stock products — across large SKU counts and multiple store views.
Human in the loop
It knows when to stop.
Magento queues mix DTC tickets with wholesale and high-value orders. The agent finishes the repeatable decisions inside your policies and hands the judgment calls to your team — same thread, evidence attached, no rebuilding context.
Ticket #8472 · HelpdeskVerified results
Proof from a brand that runs on it.
of tickets resolved end-to-end by the agent at Outlier Group.
Trustpilot lift at Outlier Group while the agent ran the queue.
First response, 24/7, in any language your customers use.
FAQ
Before you book the call.
The questions support leaders ask before putting an agent on their real queue.
Does this work with Adobe Commerce too?
Yes. Magento Open Source and Adobe Commerce both connect the same way — the agent reads order, fulfillment, and policy context before it answers, across your store views.
Can it handle high SKU counts and multiple store views?
It answers from your live catalog and applies the right policy per store view, so large, multi-region Magento setups get consistent answers without hand-written macros.
Can it act on orders, or just answer?
It acts, within rules you approve before launch. Many brands start with draft-only mode for sensitive flows like refunds, then expand once the QA review shows the workflow is reliable.
What does the 10-day launch involve?
We connect your store, helpdesk, and shipping stack, map your policies into approved actions and escalation rules, and go live on your real queue — done for you, not a DIY setup.