Industries · Shopify brands
Best AI Agent For Shopify Customer Service
Adelante connects to your Shopify store, helpdesk, and shipping stack, then resolves the tickets that fill a DTC queue — order status, returns, exchanges, and address changes — inside policies you approve. Live in 10 days, operated for you after.
Order status, fulfillment state, carrier tracking, and policy — checked before every answer.
Refund limits, exchange logic, and edit windows you sign off on before launch.
VIPs, fraud signals, and policy exceptions reach your team with the story attached.
What the agent runs
The tickets that fill a Shopify queue.
Each workflow reads real order context, takes the approved action, and logs the result to your helpdesk.
Where is my order
Reads order, fulfillment, and carrier tracking, then gives the real status and next milestone — and flags stalled shipments before customers chase them.
Returns
Checks policy, order age, and item eligibility, then starts the return and sends the label — within the rules you approved.
Exchanges
Checks variant stock before offering a swap, so an exchange saves the sale instead of defaulting to a refund.
Address changes and cancellations
Checks fulfillment state before editing, so the agent only promises changes the warehouse can still make.
Damaged, lost, and wrong items
Collects photos and order evidence, applies your policy, and routes repeat claims and fraud signals to a human.
Product questions
Answers from your live catalog and recommends in-stock products — with the order attributed in your store.
Connected to your store
Context first. Then the answer.
The agent reads your Shopify orders, shipping status, and policies before it says a word. That is the difference between a canned reply and a finished ticket — and it is why customers stop writing back twice.
Inbox · Order #7203Verified results
Proof from a brand that runs on it.
of tickets resolved end-to-end by the agent at Outlier Group.
Trustpilot lift at Outlier Group while the agent ran the queue.
First response, 24/7, in any language your customers use.
FAQ
Before you book the call.
The questions support leaders ask before putting an agent on their real queue.
Does this replace our support team?
No. The agent finishes the repetitive workflows — order status, returns, exchanges, order edits — and hands the judgment calls to your team with context already attached.
Can it act on orders, or just answer?
It acts, within rules you approve before launch. Many brands start with draft-only mode for sensitive flows like refunds, then expand once the QA review shows the workflow is reliable.
Which workflows should we start with?
The highest-volume, clearest-policy ones first. For most Shopify brands that is order status and returns — then exchanges, order edits, and product questions as the QA loop proves them out.
What does the 10-day launch involve?
We connect your store, helpdesk, and shipping stack, map your policies into approved actions and escalation rules, and go live on your real queue — done for you, not a DIY setup.