Freshdesk AI alternative for ecommerce
Freshdesk AI is do-it-yourself. Adelante is done for you.
Freddy AI Agent comes with Freshdesk, and your team points it at your help content and keeps it tuned. We build, launch and run yours, and it verifies who is asking before it changes anything.
Send 100 recent tickets. We'll map what can be resolved by AI, what needs human judgment, and what ecommerce workflows should be automated first.
Complex ecommerce workflow
Adelante AI Agent
Ticket
Customer wants a refund after opening the product.
Ecommerce context
Policy window, order status, item condition
Adelante action
Checks rules and explains the next step
Outcome
Refund path confirmed
The difference
Freddy can resolve the ticket too. Someone on your team still has to run it.
Freshdesk AI
Your team runs Freddy AI.
Freddy AI Agent ships with Freshdesk and answers from your verified help content. Freddy AI Copilot sits next to your agents to draft, summarize and translate. Freshworks says teams can go live without heavy IT support, so your own team is the one that sets it up and keeps it tuned. Fine for a team with an admin who wants the job.
Adelante
We run yours.
We map your flows with you, connect your helpdesk and store and test the agent on your real tickets. It is live in 10 days. After that we read the conversations and fix what it gets wrong.
Your team gives direction. Adelante does the operating work.
Before it acts
“How do you know the address change is legit?”
The agent checks who is asking first, with a one-time code or the customer's identity in your helpdesk. Then your rule applies, so an address changes only before the order is fulfilled. Anything that looks like fraud goes to a person, and every action is logged to your helpdesk.
We set these checks up with you on the launch call.
The request
Can you change my delivery address?
Order placed yesterday. Nothing shipped yet.
Checked before it acts
Then the address changes.
Identity
One-time code or helpdesk identity
Your rule
Only before fulfillment
Fraud signals
Go to a person
Logged
In your helpdesk
Who does what
Every AI agent needs these jobs done.
Setting it up
Freshdesk AI
Your team, in Freshdesk.
Adelante
We do it with you on the launch call, then connect your helpdesk, store and shipping ourselves.
Deciding when a refund or address change is allowed
Freshdesk AI
Your team writes and maintains the help content and settings it works from.
Adelante
We write the rules from your policies and you approve them. The agent verifies who is asking first, with a one-time code or your helpdesk identity. Fraud signals and refunds over your limit go to a person.
Testing before launch
Freshdesk AI
Your team.
Adelante
We test the agent on your real ticket paths before anything goes live.
Reading the conversations after launch
Freshdesk AI
Your team, in Freshdesk reporting.
Adelante
We read them. Every handoff and correction comes to us.
Fixing what it gets wrong
Freshdesk AI
Your team updates the content and the settings.
Adelante
We find what went wrong and fix it.
Deciding what to automate next
Freshdesk AI
Your team.
Adelante
We bring you the proposal with the evidence. You say yes or no.
Best for
Freshdesk AI
Teams on Freshdesk with an admin who can own Freddy.
Adelante
Support leads who want someone else to run the agent day to day.
Proof
What done for you looks like after launch.
Outlier Group has 80%+ of tickets resolved end-to-end by AI, with Adelante running the loop. At Fold, the co-founder describes what it did for his team.
“It’s transformed our customer experience manager’s world. She can focus on tasks that actually matter more.”
What we run for you
The flows we build and run for your store.
Each flow runs inside limits you approve, and anything outside them goes to your team with the context attached.
Refund eligibility and refund status
Replacement requests
Reshipment decisions
Return and exchange guidance
Inventory and variant availability checks
Product recommendations
Human handoff when policy or risk requires judgment
The operating difference
Operated beats installed.
When the agent misses, that's our queue. It gets better because someone is responsible for making it better.
See what your ecommerce queue actually needs.
Send 100 recent support tickets. Adelante will classify what can be automated, what needs human judgment, and what ecommerce workflows are missing.
See where support can move beyond lookup into refunds, replacements, reships, inventory checks, and product guidance.
FAQ
What CX leads ask us about this.
Do we have to switch helpdesks?
No. Adelante works inside Zendesk, Gorgias or the helpdesk you already use, and every conversation and action is logged there.
What does my team still have to do?
Give direction. On the launch call you tell us which flows to automate and where the agent must stop. After launch you approve changes to the rules and take the handoffs. We do everything else.
How do you know it is really the customer?
Before it takes an action the agent verifies who is asking, with a one-time code or the customer's identity in your helpdesk. If anything about the request looks off, such as a fraud signal or a refund over your threshold, it goes to a person on your team with the conversation attached.
How long until it is live?
10 days from kickoff. Days 1 to 3 we map your flows and connect your systems. Days 4 to 7 we train the agent on your policies and test it on real tickets. Days 8 to 10 it goes live with monitoring.
What if we already turned Freshdesk AI on?
Keep Freshdesk. Adelante works inside the helpdesk you already use. Send us the tickets Freddy still hands back to your team and that is where we start.
What does the 100-ticket benchmark include?
You send 100 recent tickets and we sort them by automation fit. Each one comes back marked as resolvable by AI, partly automatable, human-only, or blocked by a missing workflow or data source. That list is where the launch starts.