Product · Control
Autonomy, within limits you set.
An agent that can act on your store must also know where to stop. You approve what the agent can say and do before launch — and every action it takes is logged to your helpdesk with the full story attached.
The control layer
Every action is approved before it exists.
Control isn't a dashboard you babysit. It's boundaries designed into the agent during launch, enforced on every conversation.
Approved actions
The agent can only take actions you've approved — refunds within limits, address changes before fulfillment, exchanges by policy.
Escalation rules
Refund thresholds, VIP customers, fraud signals, and policy exceptions route to a human automatically.
Draft-only mode
For sensitive flows, the agent prepares the response or action and a human approves it before anything happens.
Helpdesk logging
Every conversation, decision, and action is logged to your helpdesk. Autonomy without an audit trail is a liability.
Handoff with context
When a human steps in, the request, checked context, and suggested next step are already attached.
Scoped access
The agent connects with workflow-scoped permissions — it reads and acts only where the workflow requires.
Human in the loop
When a human should decide, a human decides.
The agent knows the difference between a repeatable decision and a judgment call. It finishes the first kind inside your policies and hands the second kind to your team — same thread, full story, no rebuilding context.
Ticket #8472 · Helpdesk