Product · Improve
Better every day. Operated by us.
AI you have to babysit becomes shelf-ware by month two. Adelante runs a QA loop on your agent: we review conversations, learn from handovers and corrections, and ship tuning continuously — without being asked.
The QA loop
When the agent misses, that's our queue.
Every handover, correction, and reopened ticket is a signal. We read them, find the missing policy coverage or the wrong boundary, fix it, and ship the improvement. The agent gets better because someone is responsible for making it better.
Agent performance · This weekWhat the loop runs on
Correction signals, not vibes.
Conversation review
We review real conversations and CSAT to spot gaps, awkward phrasing, and missed opportunities.
Handover analysis
Every escalation is a lesson: what context was missing, which rule was too tight or too loose.
Continuous tuning
Policy updates, catalog changes, and new workflows ship into the agent as your store evolves.
Accountable reporting
Resolution rate, CSAT, and response time stay visible — measured on completed work, not deflection.