Pricing
AI support agent pricing.
Pick your volume. We set up and run a managed AI support agent for your brand, with approved actions, escalation gates, and a QA loop that keeps improving it.
Includes 5,000 AI messages per month. Extra messages bill at $0.18 each.
Not sure? A ticket usually takes 3 to 5 AI messages.
Next step: Pick a time for a short call to scope your agent. No payment today. Billed monthly. Prices exclude VAT and taxes.
Included at every volume
One plan, priced only by volume.
An agent that finishes tickets
Answers from your help center, site, and documents, with custom answers where you need them. Pre-sales search and recommendations from your live catalog and stock. Hands off to your team with full context, and learns from past tickets.
Connected to your stack
Every channel: Email, chat, WhatsApp, social DMs. Your store and internal tools for live customer data. CSAT collection on resolved conversations. Every conversation logged in your helpdesk.
Operated, not installed
Done-for-you onboarding: Content sync, integrations, full testing before go-live. A dedicated account manager and support on Slack, WhatsApp, or phone, with initial response within 48 hours. Performance analytics, handover root causes, and the questions your customers actually ask.
The 10-day launch
Live in 10 days. Operated after.
- Days 1–301
Map and connect
We map your support flows and connect your helpdesk, store, shipping, and policy sources.
- Days 4–702
Train and test
We train the agent on your policies, macros, and brand voice, then test it against real ticket paths.
- Days 8–1003
Launch and monitor
Your agent goes live with monitoring, clear handoff rules, and weekly tuning from real conversations.
30-day money-back guarantee
Cancel within the first 30 days for a full refund. No setup fees and no free trial. The agent proves itself on your real tickets.
Pricing FAQ
Questions before you book.
How messages count, what overage costs, and what happens after you book.
How much does an AI customer service agent cost for a Shopify store?
Adelante starts at $900/month, including 5,000 AI messages, with no setup fee. That price covers the managed service. We connect your store and helpdesk, train and test the agent on your policies, launch it, and run the QA loop after launch.
Is an AI support agent cheaper than hiring another support rep?
Adelante starts at $900/month for 5,000 AI messages. Compare that with the fully loaded monthly cost of one support hire in your market; the agent also covers email, chat, and social messaging 24/7 and does not need recruiting, onboarding, or shift planning.
What is included in the $900/mo starting price?
The starting plan includes a managed AI support agent, implementation, training, helpdesk logging, ecommerce workflow setup, ongoing optimization, and 5,000 AI messages per month. It is for teams that want Adelante to launch and operate the agent, not hand them a DIY bot project.
Is there a setup fee?
No. Standard launch work is included in the monthly plan, so you do not pay a separate implementation fee just to get the first workflow live.
What counts as an AI message?
One AI message is one agent reply inside a support conversation. A ticket usually takes 3 to 5 AI messages, which is why the slider also shows the ticket equivalent for your volume.
Why does the per-message rate drop as volume grows?
Support work gets cheaper per ticket at scale, and the price follows. The slider prices every volume on one smooth curve through three fixed prices ($900 at 5,000 messages, $1,499 at 10,000, $2,999 at 25,000), so a bigger queue always gets a lower rate per message.
What happens if I go over my volume?
Overage bills the next month at your plan's own per-message rate, the same one the slider shows you. There is no penalty tier.
Can I change volume later?
Yes, anytime. Tell your account manager and we adjust it from the next cycle. No new contract, no implementation project.
What do I need for the kickoff call?
Admin access to your helpdesk and store, your policy pages, 30 to 50 sample tickets, and one point person who knows how support runs today. The call takes 45 minutes; plan on 2 to 3 hours of your time across the 10-day launch.
Does the price change with channels or integrations?
No. The price depends only on your monthly AI message volume. Every channel, integration, and the 10-Day Launch are included at every volume. Volumes above $4,000/month are scoped on a call.
Can we start with one workflow?
Yes. Most teams should start with one high-volume workflow such as order status, returns, exchanges, or address changes. Once the QA loop proves the workflow, the agent can expand into more ticket types without restarting the project.
Is there a free trial or a money-back guarantee?
There is no free trial. Instead, every plan has a 30-day money-back guarantee. If the agent is not performing on your real tickets in the first 30 days, cancel in writing for a full refund. After that, billing is monthly and you can cancel anytime with 30 days' written notice.