Product · Overview
One agent. The whole ticket.
Adelante is a managed AI support agent for commerce brands. It reads order, shipping, and policy context from your stack, takes approved actions, and logs every result back to your helpdesk — so tickets get finished, not just answered.
One agent, four jobs
Built around completed work, not deflection.
Every conversation follows the same motif: read the request, check real context, take the approved action, log the result.
Resolve
Order status, address changes, returns, exchanges, delivery issues, and damaged items — completed end-to-end, in any language your customers use.
Sell
Once the problem is solved, the agent recommends products by preference, stock, and cart context — and attributes the order in your store.
Hand off
Transfers only when it should, with the customer context, checked details, and suggested next step already attached.
Improve
We review conversations and handovers, find policy gaps, and ship tuning continuously — done for you.
Connected context
It works where your work already happens.
Your helpdesk, store, shipping, payments, and policy sources connect around one managed agent. That context is what turns a customer request into a completed support flow instead of a canned answer.
Inbox · Order #7203First response time, without a queue.
CSAT protected by clear answers and completed fixes.
Coverage across email, chat, and social messaging.