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Finally, Get Zendesk Working Like Your Team Needs It To

Turn chaos into clarity with plug-and-play apps that fix what Zendesk misses, without devs or backlogs in your way. Get started in under five minutes with secure, enterprise-ready apps to help you resolve tickets faster.

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Zendesk, Tailored for the Enterprise

Our apps help enterprise teams use Zendesk the way they need while staying compliant.

Your Trusted Zendesk Premier Partner

As a certified Zendesk Premier Partner, we build enterprise-grade apps that prioritize security and compliance. Our solutions help regulated organizations maintain data protection while maximizing their Zendesk investment.

Certified Zendesk Expertise

HIPAA & GDPR Compliant Solutions

Enterprise-Grade Security

Your Trusted Zendesk Premier Partner

Certified Zendesk Expertise

HIPAA & GDPR Compliant Solutions

Enterprise-Grade Security

Your Trusted Zendesk Premier Partner

Certified Zendesk Expertise

HIPAA & GDPR Compliant Solutions

Enterprise-Grade Security

Trusted by industry-leading organizations worldwide

Zendesk Is Great - Until You Try to Make It Truly Yours

You rely on Zendesk to run your support operations every day. But you hit a wall where it's too rigid, generic, or built for the average use case. Standard solutions are too generic, missing the functionalities that make a real difference in your operations. Custom development seems like the next step, but it's often prohibitively expensive and time-consuming. This leaves you in a tough spot: settle for less or invest heavily in internal projects that strain your resources.

Hitting a Dead End

You depend on Zendesk for customer support but often find it doesn't meet your specific needs. You’re toggling between tabs to get basic context, and Your agents waste time on repetitive, avoidable tasks.

Limited Data Accessibility

You need integrations to make data accessible across your team. Zendesk's built-in options fall short, leaving you with data that is siloed, inaccessible, or hidden behind bad UX.

Costly and Time-Consuming Custom Development

Custom development seems like the next step, but it's often prohibitively expensive and time-consuming. Your workflows end up duct-taped or stuck in backlog.

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Fix Zendesk’s Gaps Without Custom Dev Work

We build secure, ready-to-install apps that turn Zendesk into the system you want it to be. Whether it’s syncing HRIS data, closing low-value tickets, or giving agents context instantly, our apps work out of the box, and scale with you.

No engineers required. No disruption. Just results.

Data Integration Apps

Get a 360-degree view of your customers or employees without tab toggling and losing focus. Working within the ticket view, our integrations give you live access to data across from your HRIS or CRM platforms, so you always know what’s going on with your employees.

AI Agents to help your team

Our AI agents complement your existing workflows, providing enhancements like post-interaction analysis and last-message insights. We help your team resolve tickets faster and more effectively by adding AI where it adds the most value, without disrupting your core processes.

Tools for Zendesk Admins

Whether it’s opening a new channel, improving your team's workflows, or managing complex automation, our tools make it easy to scale and adapt your Zendesk instance. Designed specifically for admins, they simplify setup, reduce manual work, and help you stay in control, without the need for engineers.

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Protect Your Data with Secure, Compliant Apps

Our apps are built with robust security measures that align with enterprise standards, ensuring your data remains protected at all times. By integrating stringent security protocols and best practices, we help you effortlessly meet your organization's compliance requirements.

Customer Reviews

Highly recommend! This app has been a very valuable addition to our workflow, by saving time and removing clutter from our queues. It was quick and easy to set up, and Shiran has provided timely and helpful support for my (many) questions!
Maggie
Manager, Community & Customer Support
I highly recommend this app. It is cost-effective, easy to set up, and we get more than just AI-powered closing of "thank yous". We get an analysis of promoters and detractors in our reports, smart reviews sent to our promoters (from the Play Store, App Store, and Trustpilot) and optimized agent workflow. Shiran has been such a great help and we anticipate more enhancements!
Lilian
Head of Customer Support
We have been using this app for around a year and it works very well. We deal with thousands of tickets every day and Thank You app help us everyday to auto-solve tickets, improving our efficiency and helping allocate internal resources in tickets that really need human interaction. If you are looking to save time and increase the productivity of your teams.
Diego
Customer Support Associate Senior at Getaround
Thank You GPT has been such a benefit to our team-- it's improved our first contact resolution rate, our team members appreciate cleaner inboxes, and it's easy to use. When we first installed Thank You GPT, we needed support tweaking the model, and their team provided excellent support. Highly recommend!
Abby
Zendesk admin
Love the new app. It helps us be more efficient and with the new upgrades it keeps getting better. Highly recommended
Hadas
Head of Customer Support
The app is extremely efficient and helping us reducing manual work to close these tickets!
Giulio
Customer Care Director @ Playtomic

Highly recommend! This app has been a very valuable addition to our workflow, by saving time and removing clutter from our queues. It was quick and easy to set up, and Shiran has provided timely and helpful support for my (many) questions!
Maggie
Manager, Community & Customer Support
I highly recommend this app. It is cost-effective, easy to set up, and we get more than just AI-powered closing of "thank yous". We get an analysis of promoters and detractors in our reports, smart reviews sent to our promoters (from the Play Store, App Store, and Trustpilot) and optimized agent workflow. Shiran has been such a great help and we anticipate more enhancements!
Lilian
Head of Customer Support
We have been using this app for around a year and it works very well. We deal with thousands of tickets every day and Thank You app help us everyday to auto-solve tickets, improving our efficiency and helping allocate internal resources in tickets that really need human interaction. If you are looking to save time and increase the productivity of your teams.
Diego
Customer Support Associate Senior at Getaround
Thank You GPT has been such a benefit to our team-- it's improved our first contact resolution rate, our team members appreciate cleaner inboxes, and it's easy to use. When we first installed Thank You GPT, we needed support tweaking the model, and their team provided excellent support. Highly recommend!
Abby
Zendesk admin
Love the new app. It helps us be more efficient and with the new upgrades it keeps getting better. Highly recommended
Hadas
Head of Customer Support
The app is extremely efficient and helping us reducing manual work to close these tickets!
Giulio
Customer Care Director @ Playtomic

Highly recommend! This app has been a very valuable addition to our workflow, by saving time and removing clutter from our queues. It was quick and easy to set up, and Shiran has provided timely and helpful support for my (many) questions!
Maggie
Manager, Community & Customer Support
I highly recommend this app. It is cost-effective, easy to set up, and we get more than just AI-powered closing of "thank yous". We get an analysis of promoters and detractors in our reports, smart reviews sent to our promoters (from the Play Store, App Store, and Trustpilot) and optimized agent workflow. Shiran has been such a great help and we anticipate more enhancements!
Lilian
Head of Customer Support
We have been using this app for around a year and it works very well. We deal with thousands of tickets every day and Thank You app help us everyday to auto-solve tickets, improving our efficiency and helping allocate internal resources in tickets that really need human interaction. If you are looking to save time and increase the productivity of your teams.
Diego
Customer Support Associate Senior at Getaround
Thank You GPT has been such a benefit to our team-- it's improved our first contact resolution rate, our team members appreciate cleaner inboxes, and it's easy to use. When we first installed Thank You GPT, we needed support tweaking the model, and their team provided excellent support. Highly recommend!
Abby
Zendesk admin
Love the new app. It helps us be more efficient and with the new upgrades it keeps getting better. Highly recommended
Hadas
Head of Customer Support
The app is extremely efficient and helping us reducing manual work to close these tickets!
Giulio
Customer Care Director @ Playtomic

Built by Experts Who’ve Lived in Zendesk Chaos

At Adelante CX, we deliver enterprise-ready apps that transform Zendesk into a fully optimized tool tailored to your goals—quickly, efficiently, and without surprises. With 7+ years of deep Zendesk experience, we know every limitation, and how to break through it. That’s why enterprise teams trust us to make Zendesk faster, smarter, and finally, usable

Our Journey Into Apps

Back in 2015, our family-owned insurance business was struggling with its helpdesk.

As our business expanded, we had to hire more support staff, but it never seemed enough. The helpdesk issues seemed to be never-ending.

My interest in CX platforms and automation began when I realized the potential for technical knowledge to solve customer problems.

I started Adelante in 2018. Through years of consultancy, I became well-versed in the various platforms and their unique automation and customization capabilities.

Initially, Adelante CX was solely focused on providing consultancy solutions. However, it became clear that people needed more than that. We started turning the solutions we built for a single team into apps, so the whole Zendesk ecosystem can benefit from them.

Make Zendesk Work Your Way

We're dedicated to helping you overcome the limitations of out-of-the-box Zendesk functionalities. By providing tools that enhance efficiency, ensure compliance, and offer greater control, we aim to empower your support teams to deliver exceptional customer experiences.

Our Journey Into Apps

Back in 2015, our family-owned insurance business was struggling with its helpdesk.

As our business expanded, we had to hire more support staff, but it never seemed enough. The helpdesk issues seemed to be never-ending.

My interest in CX platforms and automation began when I realized the potential for technical knowledge to solve customer problems.

I started Adelante in 2018. Through years of consultancy, I became well-versed in the various platforms and their unique automation and customization capabilities.

Make Zendesk Work Your Way

Our Journey Into Apps

Back in 2015, our family-owned insurance business was struggling with its helpdesk.

As our business expanded, we had to hire more support staff, but it never seemed enough. The helpdesk issues seemed to be never-ending.

My interest in CX platforms and automation began when I realized the potential for technical knowledge to solve customer problems.

I started Adelante in 2018. Through years of consultancy, I became well-versed in the various platforms and their unique automation and customization capabilities.