The One-Stop-Shop for Automation on Zendesk.
Helping you automate workflows, reduce costs and increase service levels.
We help businesses that are…
Starting out
- Implementing Zendesk
- Configuring the platform
- Linking to your store
Scaling up
- Auto-resolving tickets
- Adding automation
- Customizing reports
Optimizing
- Voice-to-messaging
- Advanced automations
- Adding chatbots
Why work with Adelante?
If you want to get the most out of Zendesk—there are 3 ways to do so:
Manage everything in-house
but it might take a lot more time than you think to develop the necessary skills.
Bring in consultants or contractors
although beware of the risk of spiraling costs as projects may overrun.Work with us!
We’re Zendesk experts, official partners, and have a suite of innovative additions to the platform ready for you to use from day one.
Our products
Whatever stage of growth you’re at—we’ll help you achieve more with Zendesk.
Zendesk Express
Don’t waste another minute trying to implement Zendesk on your own. Imagine a hassle-free way to go live in 7 days.
Zendesk Reignite
Scaling up your ecommerce business? Ensure you’re getting the maximum value from your Zendesk subscription.
Automated WhatsApp
Don’t spend limited time and money dealing with inbound customer inquiries on the phone—move them to Whatsapp.
Thank-you plugin
Stop wasting hours of time per month resolving Zendesk tickets because of “Thank You” messages.
Case Studies
Cost savings at Terminal X: How Adelante’s Zendesk automation saved this fashion company 20 agent salaries.
Founded almost five years ago Terminal X grew rapidly to become Israel’s largest clothing website—offering customers a wide range of items from over 100 fashion
Rapid Zendesk Setup: How Adelante beat a tight deadline to get Bilt Rewards up and running.
Fintech startup Bilt Rewards had started out using Gladly to manage customer service requests—but with growth happening faster than predicted, they urgently needed to move
Keep It Simple: How SmarTrike slashes Resolution Times By 90% With Zendesk.
Children’s toy manufacturer SmarTrike was using Salesforce to manage its customer and e-commerce support function—but a lack of cross-channel integration made life hard for their
What our clients say
Meet the team behind Adelante
Tamir Bashkin
CEO
Yael Zamler
Customer Success
Liat Arad
HR
Noga Hershkovich
Office Manager
Ines Hosman
Automation Developer
Matthew Coffery
Marketing
Liana Buenaventura
Marketing
Tomas Vait
Zendesk Admin
FAQ
We have built similar processes for dozens of businesses, and we specialize in e-commerce. We believe the problem is that businesses are unfamiliar with the technology that allows them to grow nonlinearly. We are here to provide access to these solutions.
Generally, all that’s required is the motivation to get started from your side! In some cases, we may also need access to your company’s / other service providers’ APIs to build the scenarios.
Yes – we have the ability to find and categorize & tag relevant information from emails and free texts.
Our solutions work with all communication channels: phone, chat, email, SMS, WhatsApp, Facebook, and forms on the website.
For each solution, we have an ROI calculator that allows you to calculate your potential savings. If you’re interested in checking it out, send us a message
We are official partners of Zendesk and have been in the field for over 3 years, you can find us on the official website of Zendesk, and in addition, we work with dozens of customers who will be happy to tell you about us 🙂
Yes – all our solutions include support, to make sure everything works perfectly for you.
Most implementations are completed within 7 days, which means that after only a week you will start to see the first results!
We support all major world languages. In addition, most of our solutions are not language-dependent, so will work in any language.
Our story
We founded Adelante in response to our own challenging experience managing customer service in our family insurance business. We were using Zendesk—but struggling to handle high volumes of inbound tickets, duplicate messaging across channels and repetitive requests.
We weren’t providing a level of service we could be proud of—but we were still spending significant time and money on the problem. So we developed our own suite of products—streamlining, automating and adding new features to the basic Zendesk install.
We know they work—we tested them in our own business. Now you can use them too.
