Your Zendesk, Done Right

Get expert help to maximize the potential of Zendesk and achieve more from your Zendesk. De-risk your investment and make Zendesk work for you, not the other way around.

We’ve helped hundreds of clients get more value from Zendesk

Brands come to us for help with 3 main Zendesk challenges…


Deciding if Zendesk is the right fit
Implementing/configuring the platform
Getting to an MVP at speed


Adapting Zendesk to your niche
Troubleshooting any roadblocks
Solving problems other partners can’t


Leveraging AI solutions and integrations
Creating a truly memorable CX
Delivering unmatchable SLAs
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Why work with Adelante?

The majority of our clients find themselves in one of these scenarios.


Exploring options

We help you scope what you need from Zendesk and pick the right plan for your needs.


Hitting roadblocks

Whatever’s slowing you down, we’ll advise on a way forward — we’ve seen it all before.


Seeking solutions

If you’re looking to go beyond the basic capabilities in Zendesk, we’ll show you how.
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Our Products

Whatever stage of growth you’re at—we’ll help you achieve more with Zendesk.

Zendesk Express

Don't waste another minute trying to implement Zendesk on your own. Imagine a hassle-free way to go live in 7 days.

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Zendesk Reignite

Scaling up your ecommerce business? Ensure you're getting the maximum value from your Zendesk subscription.

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Automated WhatsApp

Don't spend limit time and money dealing with inbound customer inquiries on the phone-move them to Whatsapp.

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Thank-you Plugin

Stop wasting hours of time per month resolving Zendesk tickets because of "Thank You" message

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Case Studies

What Our Clients Say

"Adelante knows Zendesk inside-out and can take a customer’s vision and provide an effective and smart solution. They brought in other solutions that we were unfamiliar with and can be integrated into the system to do the things it doesn’t let us do out of the box."

Uri Ironi, VP (B2B Project)

"From the first meeting, it was clear to us that we were dealing with a very different company from those we’d already tried in the past! Adelante came up with so many ideas at the meeting that we didn’t even know were possible."

Practi (By JustEat)
Yael Campano. Director (Support)

"From the moment we decided to switch to Zendesk, Adelante did an in-depth analysis to understand our needs and execute a quick implementation of the organizational system. I recall shutting down the old system in one day."

Matan Ben Simhon, General Manager

"Adelante’s Zendesk system allows high functionality that is usually offered by costly tools – at a fair price and with a very high level of customization to our needs. If we did it in-house, it would have consumed a lot more time and money, with inferior results"

Asaf Cohen, CEO

"Adelante’s individual approach, knowledge, and experience greatly improved our processes. We would have wasted a lot of time and money by not going this route and trying to figure it all out ourselves. The changes freed up one FTE on our team - fantastic!"

Liad Avigal, Customer Support Manager

Adelante knows Zendesk inside-out and can take a customer’s vision and provide an effective and smart solution. They brought in other solutions that we were unfamiliar with and can be integrated into the system to do the things it doesn’t let us do out of the box.”

Liad Avigal, Customer Service Manager
Meet Our Team

Tamir Bashkin


Yael Zamler

Customer Success

Liat Arad


Noga Hershkovich

Office Manager

Ines Hosman

Automation Developer

Matthew Coffery


Liana Buenaventura


Tomas Vait

Zendesk Admin
What does Zendesk Enablement mean?
Enabling you to get the maximum ROI from Zendesk. That can mean training you on how to use it more effectively, customizing it to fit your workflows better, adding business-critical reports or tools, implementing automation to save time and money, or developing entirely new features to fit a specific use case.
Do you work for Zendesk?
We are a Premier Zendesk Implementation and Referral Partner and are the #1 rated partner on the Zendesk marketplace.
Do you develop Zendesk solutions in-house?
We have, and we continue to do so. We have full expertise in house to support any of your needs.
Do you consult on other CX/support platforms?
Yes- we can help you making a decision and working with other CRM/CX Platforms
I need a Zendesk implementation, what do I do?
See our Express Zendesk implementation that will get you up and running in 7 days by clicking here.
How can I be sure you are reliable?
We are official partners of Zendesk and have been in the field for over 3 years, you can find us on the official website of Zendesk, and in addition, we work with dozens of customers who will be happy to tell you about us 🙂
Do you offer support after the work is done?
Yes – all our solutions include support, to make sure everything works perfectly for you.
How long does it take to implement your solution?
Typically, most of our projects are completed within 7 days or less.
What if I need something else?
Feel free to schedule a free consultation by clicking here

Our story

We founded Adelante as a solutions provider — to bring our innovations to a wider audience. But as we supported brands across a variety of verticals, we discovered that technology wasn’t the only thing holding them back. Much of the time, our role was to educate clients on what’s possible with Zendesk, figure out the way around obstacles and tailor the platform more tightly to their workflows, requirements and budgets. 

So now, we’re sharing the benefit of almost a decade of Zendesk innovation, problem solving, scoping and creativity to provide expert consultancy and focused direction — whatever you’re planning to do with Zendesk.

Back in 2016 we were struggling to get Zendesk to do what we wanted in our family insurance business. We couldn’t find anyone to help, so we developed our own suite of products—streamlining, automating, integrating and adding new features to the basic Zendesk install.

Zendesk enablement. Making Zendesk work better for your business.

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