Dozens of tab switches a day
On a busy day every agent jumps between Zendesk and Shopify again and again, and the customer waits through every one of them.
Free Shopify Order Actions
Fix the Shopify order without leaving the ticket.
Free Shopify Order Actions is a free Zendesk app that puts the customer's Shopify orders in the ticket sidebar. Your agents refund, cancel, change the address or the items and re-order right there, and every change is noted on the ticket.
Refunds and cancellationsAddress and item editsAll your stores in one app
Ticket sidebar
Zendesk Ticket ViewElena's order #24817
Order
#24817 · $128.00 · Paid
Tracking
UPS 1Z9X481A0344712290
Customer asks
Can you send it to my new address?
Recommended next step
The agent edits the shipping address in the sidebar and confirms the change.
Logged result
Shopify is updated, and an internal note and the shopify_order_edited tag land on the ticket.
Ready to review
Free
Every feature, every agent
$0
No per-agent fees
< 1 min
Connect your store
SOC 2
Type II certified
Problem
Every order fix means another Shopify tab
A customer writes in about a wrong size, a new address or a double charge. Your agent opens Shopify, hunts for the order, makes the change and comes back to type out what they did.
No record on the ticket
Changes made in Shopify leave nothing on the ticket unless the agent writes it up, so the next agent has to go and check.
How it works
Find the order, change it, confirm
The app matches the requester by email or phone and lists their orders in the sidebar, with items, totals, status and tracking links in view.
1
The customer's orders show up
Open a ticket and their Shopify orders are already in the sidebar. You can also search by order number, email, name or phone.
2
Pick the action
Refund, cancel, edit the address or the items, re-order, or build a new order and send the invoice.
3
Confirm and it's noted
Every change asks you to confirm first. Then the app adds an internal note and a tag to the ticket so Explore can report on it.
Product walkthrough
A new address, changed from the ticket
Watch an agent open the order in the sidebar, change the shipping address and confirm, with the note added to the ticket.
Demo walkthrough
Demo walkthrough
Demo of an address change from Zendesk
Elena asks to ship order #24817 to her new address. The agent changes it from the sidebar in a few clicks.
Product view
Every order at a glance
Order number, items, total, payment and fulfilment status and the tracking link, right in the list.
Product view
Refund, cancel, edit and re-order
Each action shows what will happen and waits for your confirmation, then notes and tags the ticket.
Controls
Nothing changes in Shopify until an agent confirms
The app connects through Shopify's own approval screen and acts only when an agent confirms an action. Every change is recorded on the ticket with an internal note and a tag.
All your Shopify stores in one app
A store switcher and search across them, so you don't need one sidebar app per store.
Insert into reply
Drop the order number, status, items and tracking link into your reply, and pin the order to the ticket for the next agent.
Works on new tickets
Orders show before a ticket is saved and on the customer's profile. It runs on Support-only plans with no Chat licence needed.
Zendesk Marketplace
Install through Zendesk Marketplace and keep procurement simple.
Security Review Ready
SOC 2, ISO 27001, GDPR, and HIPAA documentation is available for review.
No Data Training
Customer content is processed for the workflow and is not used to train models.
Pricing
Simple app pricing, with enterprise controls when needed
Start from the marketplace plan, then move to enterprise support when security review, custom terms, or higher-touch support become part of the buying process.
Free plan
Free
Every feature, for unlimited agents and stores.
- Refund, cancel, edit address and items
- Re-order and create new orders
- Order search across all your stores
- Insert into reply and pin to ticket
Best for scale
Enterprise plan
Custom
For teams whose security and legal review needs paperwork and support guarantees.
- Everything in the free plan
- SSO and audit logs
- SOC 2 report, BAA and negotiated DPA
- Security review, custom terms and NDA
- Priority support
FAQ
Questions teams ask before installing
Short answers for setup, pricing, security, and control.
How do I refund a Shopify order from Zendesk?
Install Free Shopify Order Actions and connect your store. Open the customer's ticket, click the order in the sidebar and choose Refund. You can refund the full order, part of it or single items, with restock and shipping refund options. Confirm, and the refund goes through in Shopify with an internal note and the shopify_refund tag on the ticket.
Can I edit a Shopify order in Zendesk?
Yes. On an open order you can add a product, remove one or change a quantity from the ticket sidebar. The edit is committed in Shopify after you confirm, and the ticket gets a note and the shopify_order_edited tag.
Can I change a Shopify shipping address from Zendesk?
Yes, as long as the order hasn't shipped. Open the order in the sidebar, choose Edit address, enter the new address and confirm. Shopify is updated and the change is noted on the ticket.
Can I create or re-order a Shopify order from a Zendesk ticket?
Yes. Re-order duplicates a past order as a draft and sends the customer a checkout link. To build a new order, search your catalog from the sidebar, add products to the cart and send the invoice.
Is there a free Shopify app for Zendesk?
Yes. Free Shopify Order Actions by Adelante is free on the Zendesk Marketplace with every feature, unlimited agents and stores, and no per-agent fees. It isn't a trial and there's no billing step. The Enterprise plan adds compliance paperwork, SSO, audit logs and priority support.
Does it work without Zendesk Chat?
Yes. It works on Support-only plans with no Chat licence, on new tickets before they're saved and on the customer's profile.
How is my data handled?
The app connects to Shopify through Shopify's own OAuth approval and only acts when an agent confirms an action. Order data is fetched live from Shopify and shown in the sidebar, and we don't store order or ticket content. Data is encrypted in transit (TLS 1.2+). Adelante is SOC 2 Type II and ISO 27001 certified, and GDPR and HIPAA compliant.
Marketplace ready
Put this workflow in front of your agents.
Start from Zendesk Marketplace, then book a setup call if you want help matching the app to your team’s ticket workflow.