AI support agent for Shopify · live in 10 days
An AI support agent for Shopify that finishes the ticket.
Adelante builds, launches, and runs a managed AI support agent on your Shopify store. It checks orders, executes returns and exchanges, recommends in-stock products, and hands off to your team with the full story attached.
Trusted by commerce teams
80%+
of tickets resolved with AI at Outlier Group.
3.5 → 4.0
Trustpilot rating lift.
Built on your Shopify data
One agent, connected to your whole Shopify stack.
Adelante plugs into Shopify and your helpdesk, then reads the live context behind every ticket — so a customer request turns into a completed action, not another canned reply.
Orders & tracking
Reads Shopify order status, fulfillment, and carrier tracking to answer WISMO and delivery questions with real data.
Returns & exchanges
Checks order details and your policy, then starts the return, exchange, or reshipment flow end-to-end.
Inventory & variants
Confirms real-time stock and variant availability so the agent recommends what a shopper can actually buy.
Products & recommendations
Searches your catalog by size, style, and use case, and suggests in-stock alternatives that save the sale.
Subscriptions & discounts
Handles subscription changes, coupon eligibility, and checkout issues without pulling in your team.
Order attribution
Logs completed actions and attributes recovered revenue back to the support conversation in your store.
Built for the Shopify queue
The tickets your Shopify store actually gets.
These are the repetitive, high-volume flows that pull skilled people back into the queue every day. The agent completes them — in any language your customers use.
WISMO
Where is my order
Pulls live Shopify fulfillment and carrier tracking to answer delivery status, delays, and exceptions instantly.
Returns
Returns & exchanges
Checks the order and your policy window, then starts the return or swaps to an in-stock exchange that keeps the sale.
Delivery
Damaged & lost items
Captures evidence, applies policy, and ships a replacement or reship without bouncing the customer to a human.
Discovery
Product guidance
Helps shoppers find the right size, variant, or bundle from your catalog and recommends what's actually in stock.
Subscriptions
Subscriptions & login
Handles subscription changes, pauses, and login issues across email, chat, and social messaging.
Checkout
Coupons & discounts
Explains promotions, checks eligibility, and fixes the checkout blockers that quietly cost you conversions.
App vs. operated agent
A Shopify chatbot answers. Adelante finishes the work.
Most Shopify support apps leave your team owning the rules, macros, and exceptions. Adelante is a managed agent that runs the whole flow with you.
Setup & operation
Adelante
Done for you, live in 10 days
Typical Shopify app
You configure and maintain it
Order & tracking lookup
Adelante
Yes
Typical Shopify app
Yes
Returns, exchanges & reshipments
Adelante
Yes
Typical Shopify app
Depends on rules & setup
Inventory & variant checks
Adelante
Yes
Typical Shopify app
Depends on integrations
Product guidance & recommendations
Adelante
Yes
Typical Shopify app
Limited
Human handoff with full context
Adelante
Yes
Typical Shopify app
Basic transfer
Multi-channel & multi-language
Adelante
Yes
Typical Shopify app
Varies
Continuous tuning & QA
Adelante
Managed by Adelante
Typical Shopify app
Your team monitors
Verified results
The numbers behind the promise.
< 10s
First response time
Customers get a useful first response without waiting in the queue.
95%
CSAT
Clear answers and completed fixes protect the customer experience.
24/7
Always on
Never sleeps or goes on vacation.
Questions before launch
What teams usually need to know first.
Clear answers on setup, channels, workflow coverage, human handoff, and who keeps the AI agent improving after it goes live.
Does Adelante connect natively to Shopify?
Yes. Adelante reads live Shopify order, fulfillment, tracking, inventory, and customer data, and connects to your helpdesk so the agent has full context on every ticket.
What Shopify tickets can it actually resolve?
Order status and WISMO, address changes, returns, exchanges, reshipments for damaged or lost items, product questions and recommendations, subscription changes, and coupon or checkout issues.
How fast can we go live on Shopify?
Ten days. We map your support flows, connect Shopify and your helpdesk, train the agent on your policies and brand voice, test it against real ticket paths, and launch with monitoring and weekly tuning.
Can it take actions in our store, or only reply?
It can take actions inside the rules you approve: order lookups, returns, exchanges, reshipments, product recommendations, and handoffs with full context.
We already have a Shopify chatbot. Why switch?
Most chatbot apps answer questions and leave your team maintaining rules, prompts, macros, and exceptions. Adelante is operated for you and is tuned from real support outcomes after launch.
How is it priced?
The Shopify agent starts at $800 per month with 5,000 AI messages included, then usage-based pricing as your queue grows.
Costs less than your next support hire.
One agent, one monthly price, no implementation project.
Starting at
Includes 5,000 AI messages per month — usage-based pricing as you grow.
AI Support Features
- 24/7 coverage across all channels
- Multi-language support
- Human handoff in the same thread, with context attached
- Full helpdesk logging and integration
- Deep ecommerce actions for orders, exchanges, and returns
- Recommendations learned from tickets your team resolves
AI Sales Features
- Product recommendations
- Product search
- Proactive outreach based on the page the visitor is on
- Stock awareness and availability checks
- Order attribution in your store
Setup & Optimization
- Implementation and training done for you
- Unlimited integrations
- Real-time analytics dashboard
- SOC 2 Type II and GDPR compliance
- Continuous support after going live
30-Day Money-Back Guarantee
We stand behind the results. If you’re not happy with the agent’s performance in the first 30 days, we’ll refund your payment in full.